Vulkan.bet Casino - Hráčův účet byl uzavřen.

Hello. They accused me (obviously false) of registering 12 multi-accounts!!! I have much less e-mail accounts, so creating so many accounts is obviously ridiculous and impossible.

I have of course only one account.

Hello Kane1910,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if any of your account is already verified and is yes, since when exactly? Since when are you registered in the casino? Did the casino send you any kind of evidence of multi-accounting? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Kane1910,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello.

I registered account on 31th December 2020. I send several documents but so far they accepted only some of them. Of course they didn't sent any evidence about "my multi accounting"

They blocked my account after I requested payout on 20 February ("Please note that the administration's decision is final. Your accounts were blocked permanently. The money cannot be withdrawn.")

but just after I wrote complaint here they send me message - on 22 February - that I should have send next documents for verification.... I send it several minutes ago.

With sincerely

Hello Kane1910,

Can you please advise if there's been any update regarding your case since your last post? Are they still going through your documents?

Sorry. I forgot to write earlier. Yes they withdraw money very quickly!!! Probably thanks to the intervention of Casino Guru !!! Thank you very much!!! If it wasn't thanks to the intervention of Casino Guru, it was a miracle :)

Can I ask one more question? I have big problem with Lilibet (but it's not in Casino but in Sportsbook and I see in Casino Guru there are issues only from Casino - it is possible to help me by way of exception, please???) 

In short. My login - Y*****

I deposited 150E (in March 2021!!!) and get sportsbook bonus 225E. After rollover I had 360-370 Euros. They stole from my account (210-220 Euros due to "breaking bonus rules" - of course I didn't break any bonus rules, I was very careful about that!)

They didn't show any evidence since almost 24 months/2 years!!!. They withdraw deposit several days ago (after almost 23 months!!! in spite of I send verification documents many times in previous months). So they detained my deposit for 23 months (due to inflation rate that money has much less value now)

I wrote about that to many sites - for example 

AskGamblers (they rejected few times my complaints without any trying for help!!! despite they have affiliate Lilibet links)

CasinoMeister (they tried to help but Lilibet replied to them, they won't talk with them about that because they didn't cooperate at any time).

So Casino Guru is "last resort" for me. I can even transfer some part of that 210-220 Euros to CasinoGuru for help!!! (but after almost 2 years Lilibet should pay much more - they held/turnover my money).

Once again, thank you very much and I will be delighted if you can help me a second time!!!!

Hello Kane1910,

I'm glad to hear that your issue has been resolved. Unfortunately we do not provide assistance in cases regarding sports betting as we are not qualified for it not as we would not want to.

This complaint will be now closed as it has been resolved.

If you will ever come across any other trouble again in the future, feel free to submit a complaint.

Best regards,

Nick