VIP Casino Royal - Hráč se snaží ověřit svůj účet.

I’ve submitted my kyc information at least 4 different occasions and until they stopped responding they told me my birthday on my I.d. Card didn’t match my account. So i corrected the issue, then they said i submitted and incorrect form even after i used the link that was sent to me so I can submit a credit card authorization form. Oh yeah, I paid in bitcoin and not a card for my my winning redemption but I still have to submit a debit or credit card info, so that I can withdraw my funds the same way bin which I made my deposit according to their terms and conditions.

Hello Elfrijolero0420,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Casino Royal. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Could you also please advise why are there different birth dates - the casino in such cases is allowed to void any winnings if the information during register are false.

Looking forward to your answer.

Regards,

Nick

Dear Elfrijolero0420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.