Viggoslots Casino - Hráčův vklad nebyl nikdy připsán na její kasino účet.

Hello, I have deposited 150€ via Nodapay which has already been deducted from my account. But these €150 are not credited to my player account. As Viggoslots support wrote to me, it takes up to 72 hours for the money to be back in my account. However, I tried depositing at 3 different casinos and none of them credited the money. Nodapay support has not yet responded to my email. What else can I do?

Hallo, ich habe 150€ über Nodapay eingezahlt, die bereits von meinem Konto gebucht worden sind. Nur sind diese 150€ nicht in meinem Spieleraccount gutgeschrieben. Wie der Support von Viggoslots mir schrieb, dauert er bis zu 72 Stunden, bis das Geld wieder auf meinem Konto ist. Ich habe jedoch bei 3 verschiedenen Casinos versucht einzuzahlen und bei keinem ist das Geld gutgeschrieben worden. Der Support von Nodapay hat auf meine Email noch nicht reagiert. Was kann ich noch tun?

Dear biestig,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

Hello Petronela

Nodapay got in touch today. The amount has now been credited. Thank you for your efforts.

However, I can only advise against using this payment provider. So far I could always use "Sofort" or "Volt" at Viggoslots, which has now probably been replaced by Nodapay. The casino is great! Please don't post bad reviews, from me.

Viggoslots stood up for me.

Thanks again.

Best regards

B******

Player's additional comments:

Hallo Petronela

Heute hat sich Nodapay gemeldet. Mittlerweile ist der Betrag gutgeschrieben worden. Danke für eure Bemühungen.

Ich kann jedoch nur davon abraten, diesen Zahlungsanbieter zu nutzen. Bisher konnte ich immer „Sofort" oder „Volt" bei Viggoslots nutzen, was jetzt wohl durch Nodapay ersetzt wurde. Das Casino ist super! Bitte da keine schlechten Bewertungen eintragen, von mir.

Viggoslots hat sich für mich eingesetzt.

Danke nochmal.

Liebe Grüße

B******

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, biestig, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru