Verde Casino - Hráčův účet byl bez důvodu zablokován.

I've always been a regular player, and without any issues or understanding the reason, I've been blocked.

Throughout the day I played without any issues, but then at night, this notification comes up.

Oops!!

The player has been blocked!

I found out today that I was blocked from Ice Casino as well as Vulkan Vegas Casino. There seems to be no reason behind it. I've made considerable withdrawals, practically every month I play, make deposits, and withdrawals, so far without any problems.

I have completed KYC verification on all of my accounts.

On this site, Verde Casino, last month I had winnings of 3000 euros where they asked me for bank statements and everything - I sent them what they asked for! I received the money, today I go to play and I am blocked, both here and on other sites. But there's no reason!

Sempre fui uma jogadora assidua, e sem problemas e sem entender o motivo fui bloquiada.

durante o dia de hoje joguei sem problema, chego a noite e aparece me esta informacao

Opa!!

O jogador está bloqueado!

Hoje me apercebi que eles me bloquiaram no ice casino e tambem no vulkan vegas casino. Não tem motivo, Fiz imensos saques, praticamente todos os meses jogo e faço deposito e também faço saques, ate agora sem problema nenhum.

tenho verificação KYC completa em todas as contas.

Neste site Verde Casino, no mes passado tive um ganho de 3000 euros onde me pediram extratos de conta e tudo, enviei o que me pediram! recebi o dinheiro, hoje vou para jogar e estou bloquiada, tanto aqui como nos outros sites. mas sem motivo!

Dear AnaPereira90,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Verde Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

What was the balance in your account at the time it was blocked by the casino?

When was the last time you were able to access your account?

Did you contact customer support to find out why your account was closed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning,

What was your account balance at the time it was blocked by the casino?

At the moment I had no balance, I had already made a withdrawal in January of 3 thousand euros. I received it without any problems, and as I had made a good profit I haven't played with it.

When was the last time you were able to access your account? I think I went in on Monday to see if there were any bonuses available. But he had managed to get in. Yesterday I was already blocked, both on it and on Vulkan Vegas and Ice Casino, I had to do some research and they must all belong to the same entity.

Have you contacted customer support to find out why your account was closed? After 3 blocks I didn't even get in touch anymore because after the 2 games the answer was always the same and they could do it without prior notice. I assume they blocked me because I have been making good gains!

Bom dia,

Qual era o saldo da sua conta no momento em que foi bloqueada pelo casino?

Neste momento não tinha saldo, eu tinha já feito um levantamento em janeiro de 3mil euros. Recebi sem qualquer problema, e como tinha tido um bom ganho não tenho jogado nele.

Quando foi a última vez que você conseguiu acessar sua conta? Acho que na segunda entrei para ver se existia algum bonus disponível. Mas tinha conseguido entrar. Ontem ja encontrava me bloqueada, tanto nele como no vulkan vegas e no ice casino, tive a pesquisar e eles devem pertencer todos a mesma entidade.

Você entrou em contato com o suporte ao cliente para descobrir por que sua conta foi encerrada? Depois de 3 bloqueios j´a nem entrei em contacto porque das 2 jogos a resposta e sempre a mesma que podem o fazer sem aviso previo. Eu suponho que eles me bloquearam porque tenho obtido bons ganhos!

Dear AnaPereira90,

I have checked the Terms and Conditions of Verde Casino, and this is what I found:

13.5 The Company may terminate Your Account, -including your username and password, - immediately without notice:

13.5.1. if we decide to discontinue to provide the services in general or specifically to you, but only in the event that the player's real money balance falls below a minimum stake amount;

I understand that you may be experiencing some issues with the casino's decision to close your account. However, please be aware that the casino has the right to determine who they will provide their services to. If there is no money in your casino account, the casino may decide to close your account without giving you any explanation. Unfortunately, we are unable to investigate their reasons further and we do not have the authority to compel casinos to provide their services to you.

As a result of the aforementioned reasons, we regret to inform you that we will not be able to assist you further in this matter. Thank you for your understanding. If you encounter any issues with this or any other casino in the future, please do not hesitate to contact us.