Verde Casino - Hráčský účet s 10 000 € byl zablokován.

I just got blocked

There were 10,000 € in there

I was waiting for a review

I tried to log in this morning but it didn't work, it says your account is blocked.

Ich würde einfach gesperrt

da waren 10.000 € drin

ich war auf warten eine Überprüfung

versuche ich heute Morgen anzumelden dann geht das nicht er steht ihre Konto gesperrt.

Dear arberkrasniqi55,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Verde Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What reason did the casino give you when you contacted them? Did you have real money balance or bonus balance on your account? I will be waiting for your reply patiently.

Best regards,

Nick

That was real money there was no bonus money

They said that because they opened a second account, we blocked their account

My wife played on one account and I played on the other account, but they were both in my name, they didn't have the same address, they were completely different addresses

I made the deposit once and there were no rules from the casino or anything like that. They simply kept the deposit. I once won €10,000 then they blocked my account.

Das war echt Geld da war keine Bonus Geld

die meinten, wegen zweites Konto eröffnen haben wir die bei Konto gesperrt

bei einem Konto war meine Frau gespielt und beim andres Konto hab ich gespielt aber die waren beides auf meinen Namen die haben keine gleiches Adresse die waren ganz verschiedene Adresse

hab ich die Einzahlung mal gemacht da waren keine Regeln von Casino oder so. Die haben einfach Einzahlung gehalten. Ich hab einmal gewonnen 10.000 € dann haben die bei Konto gesperrt.

Dear arberkrasniqi55,

Creating multiple accounts is strictly against the casino rules and they had the right to void any winnings and block both of accounts. Unfortunately, there is nothing anybody could do as you breached the terms.

Is there anything else we could assist you with?

Dear arberkrasniqi55,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.