Vegas Nova Casino - Hráč tvrdí, že platba byla zpožděna.

Hi, I need your help to collect my winnings ($94 + $10 deposit) $104. Or, worst case scenario, to get my $10 deposit back.

The site told me that I have to deposit the same amount that I want to withdraw ($94), and then told me that I have to deposit at least the minimum, which is $10, which is what I did and wager 50 times.

It's not clear what I should do. The withdrawal request is pending, and they won't return the balance to my casino account to change it from $104 to $10 and withdraw my deposit only.

The chat hasn't responded since April 3rd, so I write to him at least 20 times a day.

The support email keeps rejecting me, I don't know if I'm banned.

There is a message option on the website, they don't answer either.

I'm really desperate, the casino is licensed in Anjouan, it seemed serious.

I attach some screenshots.

The site is not listed on CG: https://m.vegasnova.co/es/

Player ID: 24*****

Hola, necesito la ayuda de ustedes para cobrar mis ganancias (94$ + 10$depósito) $104. O en el peor de los casos, que me devuelvan el depósito de 10$ que hice.

El sitio me dijo que debo depositar la misma cantidad que deseo retirar (94$), y luego me dijo que debo depositar al menos el minimo, o sea 10$, que fue lo que hice y apostar 50 veces.

No está claro que es lo que debo hacer, la solicitud de retiro está pendiente y tampoco me devuelven el saldo a mi cuenta de casino para cambiar de 104$ a 10$ y retirar mi depósito solamente.

El chat, desde el 3 de abril que no responde, le escribo al menos 20 veces al día.

El correo de soporte me rechaza, no se si estoy baneada.

Hay una opción de mensajes en el sitio web, tampoco contestan.

Estoy realmente desesperada, el casino tiene licencia de Anjouan, parecía serio.

Les adjunto algunas capturas.

El sitio no está listado en CG: https://m.vegasnova.co/es/

Id de jugador: 24*****

Dear lauarual,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear lauarual,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.