Vegas Crest Casino - Hráč se snaží vybrat své výhry.

I’ve verified my identity and made many many deposits and now that I’m trying to make a withdraw using one of the 3 methods, Bitcoin, they said that I can’t make my first withdrawal by that method. Mind you, the Bitcoin fee is only $10, the check fee is $50, and the wire fee is $65.

Dear Gage,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past? Which payment method you have opted for to deposit funds into your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gage,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes it was successfully verified pretty easy then also they offered bitcoin ,check which I dint have enough to withdraw with check.also they said I could do a wire transfer with I dint have enough for that either I only had enough to withdraw from bitcoin the other options also had 50 to 65 dollar fees they were charging

Thank you very much, Gage, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Ok thank you

Hello Gage,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Vegas Crest Casino to join the conversation and participate in the resolution of this complaint.

Dear Gage,

There has so far been no response from the casino, I will attempt to contact them once more.

Ok thank you

Hello Gage,

I have made contact with the casino via Skype, and they have stated that they do not offer Bitcoin as a withdrawal method for your first withdrawal due to security reasons and that the reason for higher fees is that some countries have higher costs for processing payments.

They have also stated that you had started to make a withdrawal via cheque but have since canceled it, is that correct?

No that is not correct I never started anything there lying

Hello Gage, thank you for your response.

The casino has also stated that you have now played your whole balance, can you confirm if this is the case?

I apologize for all the questions, but I need to make sure I have all the necessary facts to be able to proceed.

Dear Gage,

The casino has now provided evidence that shows you have played your remaining balance and are no longer attempting to make a withdrawal.

As such there is nothing more I can do to assist you in this case and the complaint will now be rejected.

It can be reopened at any time.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.