Vegadream Casino - Hráč se snaží vybrat výhry.

Very dear team,

As described in the query, I've been waiting for several payouts for 14 days now, which are neither confirmed, nor are emails and inquiries answered via live support! I have made all documents regarding the KYC procedure available to Vegadream, since uploading the documents there has also been nothing new, no confirmation no rejection. To be honest, I have to say that I no longer know what to do or who to turn to. I found this page today after hours of research and now I hope to get help. Thank you for your attention and please get in touch!

Kind regards

Ehsanullah F***

Sehr geehrtes Team,

wie in der Abfrage beschrieben, warte ich seit nunmehr 14 Tagen auf mehrere Auszahlungen, die weder bestätigt werden, noch werden Emails und Anfragen über den Live Support beantwortet! Ich habe Vegadream sämtliche Dokumente bzgl. des KYC Verfahrens zur Verfügung gestellt, seit hochladen der Dokumente hat sich ebenfalls nicht neues ergeben, keine Bestätigung keine Ablehnung. Ehrlicherweise muss ich sagen, dass ich nicht mehr weiß, was ich tun soll, noch an wem ich mich wenden soll. Diese Seite habe ich heute nach stundenlanger Recherche gefunden und hoffe nun Hilfe zu bekommen. Vielen Dank für die Aufmerksamkeit und bitte melden Sie sich!

mfg

Ehsanullah F***

Dear Ehsanullah,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

All requested payouts since 04/01/22 come from winnings without a bonus, I already know this and I have refrained from it because of the known bonus conditions.

Before that, I had already made successful payments several times and received them within a very short time.

In the meantime I was able to speak to Live Support the day before yesterday and they couldn't help me either, with the last statement that the relevant department would take care of it?

About 10 emails sent to multiple addresses from Vegadreams.com still went unanswered!

I hope you can help me.

Kind regards

EF

Alle beantragten Auszahlungen seit dem 01.04.22 stammen aus Gewinnen ohne Bonus, dies kenne ich bereits und habe ich wegen den bekannten Bonusbedingungen unterlassen.

Vorher habe ich bereits mehrmals erfolgreich Auszahlungen vorgenommen und binnen kürzester Zeit erhalten.

Ich habe zwischenzeitlich mit dem Live Support vorgestern sprechen können und diese konnten mir auch nicht helfen, mit der letzten Aussage, dass sich die entsprechende Abteilung darum kümmern würden?

Auf etwa 10 E-Mails über mehrere Adressen von Vegadreams.com wurde nach wie vor nicht geantwortet!

Ich hoffe, Sie können mir weiterhelfen.

mfg

E.F.

Hello Ehsanullah,

We apologize for your disappointment. As we could see that your account verification was under progress because of which your withdrawal was on hold.

But we are happy to announced that your account has been verified successfully for now even we have processed all your pending withdrawal from our side. The bank transfer takes 1-7 business working days to credit the money in your account.

Please do not hesitate to contact us if you need any more details.

Best Regards,

Vegadream Casino.

Hello everyone,

Thank you very much Vegadream Casino for your assistance.

Ehsanullah, I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.

Dear Ehsanullah,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.