UBERLucky Casino - Zůstatek hráče byl zabaven.

Few months ago i verified my account. I made few deposits and also made few withdrawals without any problems. Everything was fine since 27.03.2023. When i check my account profile someone changed data in my profile / data which user can not change !!!/ i mean changed MY COUNTRY to AUSTRALIA. Someone on live chat told me that i break the rule 7.2. But i am not living in Australia which is restricted - someone changed it for restricted country and wrote me that i break the rule 7.2 I verified my account with different country- all documents ; id, proof od address and e wallet was accepted.

My withdrawal was rejected and after this all my money dissapear from my account. My balance is 0euro. Noe i even can not log in into my account.

They made the same for all users from Poland - without any explanation. This is horrible.

I made print screen of all my data at uberlucky before they delete my account.

Dear maykeel,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with UBERLucky Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

My account was verified almost 6 months. I played on sportsbook and NEVER used bonus.

maykeel,

Is there any confirmation from the casino your account was successfully verified in the past or any proof that you received withdrawals from the casino in the past? Please share those here or forward them to my email at tomas@casino.guru

Please note we received multiple complaints about Uberlucky from Polish players with similar issues as you are describing.

I'll look forward to your reply. Thanks for your understanding.

Of course i made print screens with my data account before they closed my account / that, my account was full verified and also with this that in my profil there is country AUSTRALIA and also with completed deposits and withdrawals earlier./

I know that more players from Poland experienced similar cases. First i want to send compliance to the authority issuing the uberlucky license as other players from Poland did.

Thanks for your comment.

You are free to contact the authority of the casino on your own, using the email certria@gaminglicences.com and issuing the complaint regarding the issue.

Please understand that without supporting evidence of your particular situation, we will reject your complaint even though the same issue is affecting multiple players in the same way. In order to continue your complaint on our forum, the previously requested information is necessary for us to proceed.

Please forward the required information to my email at tomas@casino.guru or post it in the complaint thread.

Thanks for your understanding. Looking forward to your message.

Dear maykeel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.