Touch Casino - Hráčův vklad nebyl nikdy připsán na její účet.

Hello, I have deposited 150 euros, the money has been debited from my bank but not landed on the account of Touch Casinos

Hallo ich habe eingezahlt 150 Euro das Geld ist abgebucht worden vom meiner Bank aber nicht auf das Konto von Touch Casinos gelandet

Dear hanslotti12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello, the money has arrived in my player account, thank you

Hallo das Geld ist angekommen auf meinem Spielerkonto danke

Awesome news, hanslotti12. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.