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I have already verified my account got approved for a transaction and after the 7 days passed I asked again why it hasn't come through they told my I had to give a new document from my bank that I have already provided in Greek my bank doesn't do statements in English and they told my to contract support again I send an email to support and they told my that my transaction was approved after another 11 days I ask again and now they want another document again.

Dear Giwrgos995,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• When exactly did you request the withdrawal?
• Could you please advise which documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have given all the documents that were requested from the beginning and my account was certified after 7 days of waiting for the withdrawal I was asked for some additional documents which I gave but they are written in Greek the withdrawal I requested a long time ago 20 days ago at least.

Έχω δώσει όλα τα έγραφα που ζητήθηκαν εξαρχής και ο λογαριασμός μου πιστοποιήθηκε μετά από 7 μέρες που περίμενα την ανάληψη μου ζητήθηκαν κάποια επιπλέον έγραφα τα οποία έδωσα αλλά είναι γραμμένα στα ελληνικά την απόσυρση την έχω ζητήσει εδώ και πολύ καιρό 20 μέρες πριν τουλάχιστον.

Thank you for your reply, Giwrgos995. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Giwrgos995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So my current status is awaiting withdrawal

Thank you very much, Giwrgos995, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Giwrgos995,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite TombRiches Casino representative to join this conversation.

Dear TombRiches Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Giwrgos995,

We apologize for the possible misunderstanding and hereby confirm the successful verification of the account. The 2 withdrawals of 50 EUR each were approved from our side and shall be processed in up to 7 business days.

Kind regards,

The TombRiches Team

Dear Giwrgos995,

I'm glad it seems like your withdrawal process is moving forward.

Please notify me, when you receive the withdrawals.

Thank you.

Dear Giwrgos995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.