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Casino operates the site without a valid license. Wanted to close account permanently, pointed out gambling addiction refuse to close it. When asked about the valid linzenz chat just ended I would like my money back because I would not have played at any linzenz

Casino betreibt die Seite ohne gültige linzenz. Wollte Konto dauerhaft schließen auf spielsucht hingewiesen weigern sich es zu schließen. Auf die Frage nach der gültigen linzenz chat einfach beendet möchte gerne mein Geld zurück, weil ich nicht gespielt hätte bei keiner linzenz

Dear Heiko004,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here):

"2. Taking a break

If you feel like not playing on our platform might be more beneficial for you, then our company provides you with the two alternatives to choose from:

a. Cooling off period

You can set this period immediately, with minimum cooling off period being 7 days. During this period, you will not be able to deposit money into your account. Additionally, you will not receive any promotional offers for such period, meaning at least for 7 days.

b. Self-exclusion period

Self-exclusion is a period of Timeout, meaning you take a short break from the gaming platform at least for 24 hours. The timeout might include a longer period, for instance 48hours/7days/30days, and more, depending on your choice. Once you set your time, you will not be able to cancel the process of blockage of your account. In order to prevent unpleasant consequences, please request a withdrawal before you decide to self-exclude. This means, that if you do not request your money before the start of the period, the company will no longer be able to help you with your request.

For activation of Cooling off/Self-exclusion period, Player need apply to the online-chat of website https://time2spin.com/ for confirmation of such period by Time2Spin."

_________________________________________________________________________________________________________________________________

When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings Time2Spin Casino,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

_________________________________________________________________________________________________________________________________

Please send another email to support@time2spin.com (you can CC me petronela.k@casino.guru in the copy) and keep me informed about any further developments. Thank you in advance.

Best regards,

Petronela

I sent an email and pointed out gambling addiction

Habe eine Email geschickt und auf spielsucht hingewiesen

Dear Heiko004,

Could you please send another email? In your previous one, you haven't specified the time period. I have posted a draft for you in my previous reply. Please include me in the copy of that email.

Dear Heiko004,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

The casino has now closed my account

Das casino hat mittlerweile mein Account geschlossen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Heiko004, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru