The Pokies Casino - Hráčův účet byl omezen a prostředky byly zabaveny.

I use my husband acouny to deposit money and withdraw from it. When I withdraw the money out they restricted my account and took all the money.

Dear nvphatvn09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found

"4. You may only use your own personal credit/debit card or other payment methods to fund your account. On occasion, we will allow such activities but it must first be brought to the attention of support staff and accepted at our discretion."

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Tomas

I checked the term after i got restricted. I know that i breached it. But they shouldn’t let me deposit from that account, otherwise i can prove that account is my husband account. Can i get my money and my account back if i can prove that?

I love to play the game. I spent much more than that. But it is not fair if they doing like that. I know it safe for player but they should send the warning first to let the account holder know than they restrict the account permanently straight away. It is not right.

They should send a message let the account holder know that someone it withdraw money from your account. And tell them they has block the account already. If the account hold want to get it back please contact to …. But nothing like that. They just restrict it straight away

I apologize, but If the casino account was registered in your name, you should be the only one using it, and the payment method used to deposit should be exclusively in your name. It would be best to never break these rules, even by accident, otherwise, your winnings will not be honored.

Unfortunately under these circumstances, we won't be able to argue in your favor regarding the issue.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.