Temple Nile Casino - Hráč má problém s přístupem do kasina.

Logged in with bank id, entered 20 euros then could not log in again, requested to get back the money, gets in response that they can take up to 21 working days ..... .

Loggade in med bankid, förde in 20 euro kunde sen ej logga in igen, begärde att få tillbaka pengarna, får till svar att de kan ta upp till 21 arbetsdagar....   . .

Hello Robin.

We are very sorry to hear about your troubles. Unfortunately, your issue is very specific and there is probably not a very fast process in the casino to pay your money back. I suggest waiting for 21 days and continuing with the case if they fail to return your deposit back by then. One more time, I am sorry that this happened to you and I hope the process of returning your deposit will be smooth and fast.

Dear Robin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Problem solved

Problemet löst

Hello Robin.

That's fantastic news. I wish you luck in the future and thank you for an update.