TedBet Casino - Hráč se snaží projít ověřením.

I would like to share one of the worst experiences I had in betting site.I deposited 200 euros in Tedbet and received 300 euro bonus.While halfway wagering suddenly my account got blocked and i was requested documents and this is when the worst verification I ever had started.After sending the usual documents they started requested selfies.Not one , but more than a dozen of selfies which was absolutely humiliating process.For example they tell you to hold a note with written information and when you send it they want to send it from another angle.Other examples required me to stand in front of computer again in different positions.I sent them everything.One week later I started worrying because the time of my bonus started running out.Then they requested zoom video call.After the video call I thought it was over, but no.Again I started waiting to hear from them  and it took them one week to ask for yet another document.Their latest request was giving them my bank accounts statement for the last 3 months which is private information and they do not have it right to ask for that.And even if I was willing to send them that it won’t matter anyway because by blocking my account I was unable to complete the wagering of the active promotion I had and I lost 800 euros.Absolute scam site that plays with your patience and will drive you crazy with absolutely ridiculous requests!

Dear puhy11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process, however, I agree that this seems to be too strict.

Could you please advise when exactly you sent the last document? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

My greetings and respect to you, but this is not too strict- . This is humiliation

I was sending 5 different selfies in 5 different positions. They were fooling me around deliberately. Then we had a video zoom call. And tons of others documents. And finally- after my account is blocked for so much time- another document...No thanks

Thank you very much for your reply, puhy11. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear puhy11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.