Tangiers Casino - Hráč se snaží získat své výhry prostřednictvím Neteller.

I have problems withdrawing my winnings with neteller 

Neteller told me to contact the casino which I did they told me they could not help me I must contact neteller and not tangiers or neteller helped me 

All of the sudden I received an email from tangiers that my account had been closed 

Now my question is  what about my winnings

Dear Johanna,

Thank you very much for submitting your complaint. I’m sorry to hear about your problems. Please could you answer a few questions, so I can fully understand what the issue is? Did you receive any explanation from the casino why your account has been blocked? Was this your first request for a withdrawal, or you have received winnings from this casino in the past to your Neteller account? Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Johanna,

If I understand it correctly the problem is with the Neteller. I’m very sorry but we can’t help you to fix this issue with the payment provider. All the personal information which are needed for this specific operation, only yourself and the payment provider can share. Unfortunately, I have to inform you, we, here at Casino.guru, deal with online casino issues related to terms and conditions, restrictions and policies only. If there is anything else, we could do for you, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you very much for your understanding. 

Thank you for your response

The reasin for asking for help is because Neteller tell me I must contact you Thats why I did it  If you cannot tell them to enable my account have you perhaps know the licence board of such places who I can contact 

I will appreciate  it if I can get hold of an email address

Yhank you for your time aswell as casino guru

JW Botma

Dear Johanna,

This is what I found on the official Neteller website:

"How do I cancel/close my NETELLER Account?"

https://www.neteller.com/en/support#/path/ACCOUNT/Account-Closure/875033432/How-do-I-cancel-close-my-NETELLER-Account.htm

If you click on the e-mail icon you will be able to send a message.

Furthermore, you will find that Neteller is regulated by FCA:

https://www.neteller.com/en/support#/path/ACCOUNT/85238193/Are-you-regulated-by-the-Financial-Conduct-Authority-FCA.htm

I’m sorry we couldn’t help more to resolve this issue. If there is anything else, please let me know. Thank you for your understanding.

Dear Johanna,

We are extending the timer by 7 days. Please, could you advise if you were able to resolve the issue? Thank you very much.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.