Tangiers Casino - Hráč má potíže s výběrem své výhry.

I requested a withdrawal, before so I checked to see if all was in order via live chat and I was assured it was.

5 days later I noticed money had been returned to my playing account. So I asked why.

The needed a copy of my card. So I immediately submitted a copy. 8 days later, they returned to my playing account again. This time saying they needed a copy of my bank statement. I was assured that's all they needed.. So I subnutted that.

7 days later they decline the request saying mine was selected for random verification.

Every time I request I check if there's anything out standing. I've been assured every time it's ok.

It's just an insult how they are treating me

Dear Christian,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Sometimes casinos decide to proceed with a deeper check when the player wins significant amount. Did you play with a bonus, or only with your own funds? Have you ever made a successful withdrawal before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thanks Kristina,

I'll forward you some communication. I used my own funds . This is my first withdrawal with them . Ive provided everything they need. Some searches reveal this is very common for them, there are many others who have been put through this. Its just blatant what they're doing treating me like an absolute fool.

Christian, thank you very much for your reply and email. In this case, I would recommend you waiting for a few more days (let's say additional 7 days). We will keep this complaint opened, and if there is no development within this time period, we will intervene.

In the meantime, keep us updated, and let us know in case there is anything new, please. Thank you very much for your understanding and patience with us.

Thanks Kristina, ok

Hi Kristina,

Good news update. Casino emailed me to advise funds have been released.

Thanks for the advise

Great news, Christian! Thank you for the update. Please let us know, when you receive the withdrawal, so we can continue working on this case accordingly.

Hi Kristina,

This morning I recieved an email stating they have closed my account. The funds are not yet in my account. Its unusual a transfer to take this long. I fear the worst

Christian, please give it more time. First withdrawals especially can take much longer.

Thanks Kristina will do

Dear Christian,

Is there anything new? Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Hi Kristina

Winnings recieved today.

Thank you

Great news, Christian! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.