SupaBet Casino - Hráč má problémy s webem a přerušuje hru.

Good evening,

First of all, on this Supabet casino, sometimes I can log in and other times I can't with the exact same password, and I don't know why.

Secondly, the games keep getting interrupted. I've written to their chat support multiple times, and they told me to contact them again after two hours. After those two hours, they said they would email me by evening, but they never did.

Regarding the game Plinko 2, it let me win twice, but then suddenly the multipliers stopped working (even though I paid extra, so out of 100 balls I dropped automatically, only three hit the multiplier... it feels like a rigged game!). As if that wasn't enough, while I was playing, it stopped counting my last wins (the Plinko 2 game) and frequently interrupted with a message: "We are experiencing issues with the casino server."

I've written to them many times... but they have never responded to my emails. I can attach screenshots.

All I know is that Plinko 2 drained about 1300 in a day.

I repeat, if the multiplier worked initially, I don't understand why in the other 50 games I played, none of the balls hit the multiplier, causing me to lose everything (the multipliers are features that you pay extra for). Additionally, the game on the site kept getting interrupted due to server issues.

Another thing that never happened to me with other casinos: While I was initially winning, someone named Leon called me, saying my winnings were going well (I thought operators couldn't track all our wins and losses... let alone call you) and invited me to join Telegram, claiming he was now going to be my personal assistant at Supabet casino. Truly very strange.

I'm trying to upload demonstrative screenshots, but they won't upload. Why is that?

Thank you

Buonasera,

innanzitutto in questo casino supabet, non so perche a volte posso entrare e altre volte no con la stessa identica password.

Secondo i giochi si interrompono, gli ho scritto molte volte all'assistenza chat, mi dicevano di richiamarli dopo due ore e poi dopo due ore che li ho richiamati dicevano che entro stasera mi scrivevano una email.

Riguardo soprattutto il gioco plinko 2 mi ha fatto fare due vincite, poi improvvisamente i moltiplicatori ( di cui pagavo anche in più quindi io dico con 100 palline che facevo scendere in automatico solo tre palline hanno toccato il moltiplicatore .. per me gioco contraffatto!). ma poi come non bastasse, mentre giocavo, non mi. contava le ultime vincite ( il gioco plinko 2 ) e in piu spesso si interrompeva questo Plinko 2 ,con una scritta : abbiamo problemi con il server del casinò.

Gli ho scritto molte volte ... non mi hanno mai risposto per email.Posso allegare screenshots.

So solo che questo Plinko2 mi ha fumato circa 1300 in un girono.

Ripeto, se il moltiplicatore funzionava all'inizio, non capisco come mai le altre 50 partite che ho fatto , nessuna pallina finiva nel moltiplicatore , facendomi perdere tutto ( i moltiplicatori sono funzioni che si pagano in più ). Oltre a interrompersi in continuazione il gioco del sito per problemi con il server del sito.

In più un'altra cosa che non mi era mai capitata con altri casino: Mentre all'inizio stavo vincendo, un certo Leon mi ha chiamata a telefono dicendo che le mie vincite stavano andando bene ( credevo che gli operatori non potessero controllare le vincite e perdite di tutti noi giocatori .. e tanto meno chiamarti a telefono ) e mi ha invitata su telegram sostenendo che lui era da ora inn poi il mio assistente personale di supabet casino. veramente molto strano.

Sto provando a caricarvi screenshot dimostrativi ma non li carica . Come mai?

Grazie

Dear DeliaSole,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history and any supporting evidence to tomas@casino.guru? Please highlight the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way in online games relying on random number generation from game provider's servers.

Please understand, that without any supporting evidence of unfair losses, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Tomas

I can send you the screenshots. I played it these 4 days until yesterday evening but I can't say the exact time since I played it all the time.

I can search the history and take a screenshot, I repeat they did not consider the winnings, when the ball went into the bumper and then went down and landed ... that last win was always not counted and I assure you that in other casinos it happened. In addition I repeat that the games in general make you win only the first few times, then to wait for the bonuses and rejections they take longer and with the many spins you do, you always lose everything.

io posso inviarvi gli screenshot. Ci ho giocato questi 4 giorni fino a ieri sera ma non posso dire l'ora esatta dato ci giocavo sempre.

Posso cercare la cronologia e farvi uno screenshot, ripeto le vincite non me le hanno considerate, quando la palla andava nel respingente e poi scendeva giu e si posava ... sempre non veniva contata quell ultima vincita e vi assicuro che in altri casino accadeva. In piu ripeto che i giochi in generale ti fanno vincere solo le prime volte, poi per aspettare i bonus e respinti ci impiegano piu tempo e con i tanti giri che fai, perdi sempre tutto.

Thanks Thomas but the link https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed does not open

Grazie Thomas ma il link https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed  non si apre

From Italy, try this link:

https://casinoguruit.com/how-they-work-slot-machine-matematica#how-they-are-programmed-slot-machine

From Italy, try this link:

https://casinoguruit.com/come-funzionano-slot-machine-matematica#come-sono-programmate-slot-machine

thanks I'm reading. Anyway I played Plinko 2 a lot of times and I can assure you that I only won the first few times. Then it's a continuous losing. So it doesn't correspond to me that the more I play the more I win

grazie sto leggendo. Comunque ho giocato una marea di volte a Plinko 2 e ti posso assicurare che ho vinto solo le prime volte. Poi è un continuo perdere. Quindi a me non corrisponde che più gioco e più vinco

Thanks for your patience.

I reviewed the screenshots, however, we can't act based on the evidence showing an error in the game. Unless there is evidence you should have won, such as a record on your gaming history, we are powerless to confront the casino in attributing the winnings to you.

Please let me know if there is any evidence of winnings not being credited, otherwise, we might not proceed with the complaint and it will be closed.

hi, what should I tell you then close the case against me.

In the end this supabet was the casino that was most honest with me.

I had won 1500 euros, then with this plinko I had a high loss and however I was able to withdraw 196 euros

ciao, cosa devo dirti allora chiudetemi il caso a mio sfavore.

Alla fine questo supabet è stato il casino che si è comportato piu onesto con me.

Avevo vinto 1500 eur , poi con questo plinko ho avuto una perdita elevata e però ho potuto prelevare 196 eur

Thanks for your reply.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.