Sunrise Slots Casino - Výběr hráče je zpožděn.

I made a deposit of $30 and as I like to call it, I crashed and burned. The casino added my "weekly cash back" and I was successful in building my bankkroll to over $1100. I played it down to $1100 and submitted my withdrawal. (This comes with no max cash out on weekly cash back) I waited the 7-10 business days to actually be approved. One the 11th day I had to call them to step up the process and it was done in a few hours. The approval was dated June 2nd. Then I waited the 7-10 days for the money to be paid out. The deadline for that was midnight June 16th. I called today to be told that it was being escalated but it would add 24-72 hours onto my wait time. Monday is a holiday. I'm told that the escalated review still needs to be reviewed. I still don't have my money. They say maybe next week. They have had almost a month to get this in order. My attachments aren't downloading.

Hello tedszippy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sunrise Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello. Yes my account is fully verified. I've had a few small withdrawals from them before. The exact date I'm not sure of but it's over a year. I spoke to them on the phone yesterday ( June 17) just to be told they are escalating it which adds 24-72 hrs and I can't speak to a supervisor on the phone but I can on chat. So I get on chat and this man says he will personally make sure he handles it. I told him I would contact the gaming commission and he said I shouldn't say such things.

Hello tedszippy,

Can you please clarify since when exactly is the withdrawal pending? Did you receive any kind of update from the casino since your last post here?

If possible please send a screenshot of the pending withdrawal.

Dear tedszippy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.