Sunrise Slots Casino - Hráč si stěžuje na systém odměn.

I have won here several times and because of this they have taken away my VIP status that I paid to have and I am no longer allowed to use any bonuses. I can cash deposit only. Can they really do this?

Thank you

Micella

Dear vrybrty24,

Thank you very much for submitting your complaint. I would like to emphasize, that each casino has a different bonus policy and reward system, and all casinos can exclude players from receiving bonuses anytime for whatever reason. I am sorry, but this isn’t something we could penalize the casino for. I can only recommend that you find a casino that suits your requirements better. Perhaps you could check our bonus offer here:

https://casino.guru/online-casino-bonuses

Please do not hesitate to let me know if there is anything else, I could do for you, otherwise, I will be forced to reject this complaint.

Thank you for your understanding.

Best regards,

Kristina

Dear vrybrty24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I am sorry, I thought I responded already. Thank you for the information. That's all I was wanting to know

Thank you for your reply and understanding, vrybrty24. Since this is not something we could help with, this complaint will now be rejected. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.