StayCasino - Hráč kritizuje falešnou reklamu bonusu.

Stay casino emailed me a promo for a 65% bonus with a promo code. The promo didn't have an expiry date. I uses the promo code the next day with my deposit and I got an automated message pop up saying the promo code has been successfully added. So I continued and deposited my funds and stay casino haven't and won't add the bonus to my account. So they seem to send people promotional offers to lure them in and then don't honour their promises or obligations.

Stay away from Stay casino

Dear Ben,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any promotional offer in this casino in the past? Did you place any bets before realizing that the bonus hasn’t been activated automatically inside your account? Could you please forward any relevant communication? My email address is petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Ben,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.