StarVegas Casino IT - Hráč se snaží ověřit svůj účet.

Hi, after withdrawal request I was asked to send ID and selfie with ID.

The account had already been verified.

I then proceed to send front side of document and selfie with documents in hand.

I send about 30 mails with legible photos that dispute me.

Now at the 30th they tell me that the document must be the usual one for opening the account, but as I indicated I lost it and making a new identity card changes the number.

I did however send a photo of the old one, as well as the new one.

I can send the complete conversation with the support, who after 30 emails containing about 60 photos from all possible and imaginable angles still disputes my verification.

Salve, dopo la richiesta di prelievo mi è stato chiesto di inviare documento e selfie con documento.

Il conto era già stato verificato.

Procedo quindi a inviare fronte retro del documento e selfie con documenti in mano.

Invio circa 30 mail con foto leggibili che mi contestano.

Adesso alle 30esima mi dicono che il documento deve essere il solito dell'apertura del conto, ma come ho indicato l'ho perso e facendo nuova carta d'identità cambia il numero.

Ho comunque inviato una foto della vecchia, oltre alla nuova.

Posso inviare la conversazione completa con il supporto, che dopo 30 mail contenenti una 60ina di foto da tutte le angolazioni possibili e immaginabili mi contesta ancora la verifica.

Hello massikk,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with StarVegas Casino IT. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear massikk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.