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They won't complete the KYC process.

I deposited once, lost, and hadn't played for a while. But, I started playing again after receiving an email for a no-deposit bonus.

After I had increased my balance to 77 euros and applied for withdrawal, I was asked to complete the KYC process. My identification and payment method were authenticated.

I uploaded a residence certificate issued by the city hall for address confirmation, yet they refuse to authenticate it.

While it is natural for my account to be in Latin notation and my residence certificate in Japanese notation, they won't authenticate it for that reason.

It becomes obvious if you run Japanese through a translation feature.

They won't lend an ear even after I sent them two credit cards in Latin notation.

I have no loss as it was a no-deposit bonus, but this is the first time I've come across such a casino.

I've played at over 20 casinos, and this is the first time I've not been authenticated with a residence certificate.

I feel malice.

KYCを完了させません。

1度入金して負けて、しばらく遊んでいなかったが、入金不要ボーナスのメールが来て、遊びました。

77ユーロになり出金申請したら、KYCを求められ、身分証明書と決済方法は認証されました。

住所確認書類に、市役所が発行する住民票をアップロードしたのですが、認証しません。

アカウントはラテン語表記、住民票は日本語表記なのは当然なのに、それを理由に認証しません。

日本語を翻訳機能にかけたら一目瞭然。

ラテン語表記のクレジットカード2枚を送付しても聞く耳を持ちません。

入金不要ボーナスだったので損失は有りませんが、こんなカジノは始めてです。

20以上のカジノで遊びましたが、住民票で認証されなかったのは始めてです。

悪意を感じます。

Dear Ryutetsu4842, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which of the documents that you already provided were approved by the casino? When exactly did you send the last document for verification?

Have you provided all the required documents as soon as possible and in the correct format? 

Please be aware that casinos often require translated documents, and this is not an uncommon practice. If you have been requested to submit an English version of your documents, kindly find an official translator to translate them for you and furnish them to the casino at your earliest convenience.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear Ryutetsu4842,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

There is no progress at all.

I only receive bonus offer emails.

It's completely ignored.

全く進展は無いです。

ボーナスのオファーメールしか来ないですね。

完全に無視されてます。

I have also uploaded an A4 size resident card that has been divided into parts to make it easier to read.

I haven't received any reply.

If it is not recognized in the resident card, no matter what you submit, it will not be recognized.

A4サイズの住民票を、分割して読み易くしたものもアップロードしましたが、

何の返事も有りません。

住民票で認められないなら何を出しても認めないでしょうね。

Around November 6th, I uploaded the divided images and the entire image of my resident card.

2 bank cards with Latin inscription on November 8th, KYC department6544c0b07454fe00151863e1@s.stake7.com

I sent it by email to.

I haven't received a reply since then.

11月6日頃に住民票の分割画像と全体画像をアップロードしました。

11月8日にラテン語表記よ有る銀行カード2枚、kyc部門6544c0b07454fe00151863e1@s.stake7.com

にメールで送りました。

それから返信は来てません。

The driver's license written in Japanese and the Miffinity account written in Latin have been authenticated.

However, resident records written in Japanese will not be accepted.

I don't understand.

日本語表記の運転免許証と、ラテン語表記のミフィニティーのアカウントが認証されてます。

しかし日本語表記の住民票は認めない。

理解できないです。

I'm even more surprised.

The withdrawal request will be canceled and the balance will disappear without being returned to your account. That's malicious.

This is a scary casino.

He's more of a scammer.

更に驚きます。

出金申請はキャンセルされ、残高はアカウントに戻されることなく、消えてます。悪質ですね。

恐ろしいカジノです。

というよりも詐欺師ですね。

Do I understand correctly that all your documents except for the resident records have been approved? Have you provided the casino with the officially translated version of the document as we advised you? Please let me know.

There is no such thing as a perfect translation.

There's no way that Latin and Kanji can be the same thing, right?

People in Germany were also fighting over KYC, right?

In the first place, wouldn't it be wrong to only accept users from Latin-speaking countries? Such a casino.

そもそも完全な翻訳なんて無いですよ。

ラテン語と漢字を同一のものになんてできるわけ無いでしょ？

ドイツの人もKYCで争ってましたよね？

そもそもラテン語圏内のユーザーだけ受け入れてはダメでしょ？こんなカジノ。

The casino may accept only the documents that have been translated from Kanji to the Latin alphabet by a professional licensed translator. Please keep in mind that your personal information in the Latin alphabet has to be the same in all the documents so that the casino will be able to verify your account.

Professionally qualified translator?

It's not an answer in the first place.

Vera John, Mystino, Konibet, Yugado, Casino Leo, Eldor, Kajitabi, Bonds, Tedbet, Conquestador, Joy Casino, Miracle Casino, Wazamba, Video Slots, National Casino, 7 Spin Casino, and countless more casinos. I carried out KYC, but this is the only place where I could not pass due to the same documents etc.

Was it just luck?

You can't be trusted at all.

It's not worth talking about.

If that's what you're asking for, non-Latin speaking users shouldn't accept it.

Do you know the usage amount at Japanese Casino Yuza?

If you don't know, look it up.

Why are so many casinos expanding into the Japanese market?

And please inform the management of stake7 casino.

That's enough. Playingo's RTP is high and there are plenty of promotions, so it was a casino I wanted to use, but I refrained from playing because of the bad reviews.

After all, it's as bad as the reviews say.

With this, you won't be able to acquire Japanese users or users in Asia.

You can freeze my account.

It doesn't matter anymore.

専門の資格のある翻訳者？

そもそも何の回答にもなってませんね。

ベラジョン、ミスティーノ、コニベット、優雅堂、カジノレオ、エルドア、カジタビ、ボンズ、テッドベット、コンクエスタドール、ジョイカジノ、ミラクルカジノ、ワザンバ、ビデオスロッツ、ナショナルカジノ、7スピンカジノ、まだまだ数えきれないカジノでKYC実施しましたが、同じ書類等の内容で通らなかったのはここだけです。

運が良かっただけですか？

あなたは全く信用できません。

話にならない。

そんなものを要求されるのなら、ラテン語圏外のユーザーは受け入れるべきではない。

日本のカジノゆーざーの利用額知ってますか？

知らないなら調べてください。

何故日本のマーケットに進出するカジノが多いのか。

そして、stake7カジノの運営に伝えてください。

もう結構です。プレインゴーのrtpも高いし、プロモーションも豊富で、使いたいカジノでしたが、口コミの悪さから控えてました。

やはり口コミ通りの悪さです。

これでは日本のユーザー、アジア圏のユーザーは獲得できないでしょう。

私のアカウントは凍結して結構です。

どうでも良くなりました。

I understand your frustration. Have you sent any additional identity documents for verification in this casino? Have you received any advice on the correct format of your documents? Please forward any relevant communication between you and customer support regarding the issue with your verification to veronika.l@casino.guru. Alternatively, you may post the screenshots here. Thank you.

What is not authenticated in the first place is address verification.

Even though it is called another document, it is written in Japanese, just like the resident card. Of course.

Did they reject the official residence card issued by Hiroshima Prefecture?

What else?

The driver's license is written in Japanese, and of course includes the address.

The resident card is also written in Japanese and has the same address as the driver's license.

Why was my resident card rejected?

The answer is simple: I don't want to pay.

The details of the incident will be posted on Japanese online casino affiliate sites, X, etc. to raise awareness.

Waste of time and effort.

That's enough.

そもそも認証されていないのは住所確認です。

他の書類と言われても、住民票同様に日本語表記です。当然。

広島県が発行した正式な住民票を却下したのですよ？

他に何が？

運転免許証は日本語表記、もちろん住所も記載されてます。

住民票も日本語表記、運転免許証と同じ住所が記載されてます。

何故住民票は却下？

答えは簡単、支払いたくないから。

ことの顛末は注意喚起のため日本のオンカジアフィリエイトサイト、X等に投稿します。

時間と労力の無駄。

もう結構です。

Dear Ryutetsu4842,

I am sorry but since you are unwilling to cooperate and refuse to send your documents in Latin alphabet for verification purposes, this complaint will now be rejected. We kindly requested you submit the necessary documents in the Latin alphabet, but you refused to do so.

Due to this reason, your complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. You may reopen this complaint if the officially translated documents are rejected or ignored by the casino.