The player from India had reported that his account at the online casino had been temporarily suspended, even though he had been providing the requested documents for several weeks. He had requested for the account to be unblocked so he could withdraw his funds. The player had been participating in both casino games and sports betting, and his winnings were not bonus-related. He claimed to have submitted multiple types of documents for verification, but the casino had rejected them. The issue escalated when the casino allegedly removed his email from his account, preventing him from accessing it. The player had accused the casino of fraud. However, the complaint was ultimately rejected upon the player's request.
Hráč z Indie oznámil, že jeho účet v online kasinu byl dočasně pozastaven, přestože požadované dokumenty poskytoval již několik týdnů. Požádal o odblokování účtu, aby mohl vybrat své prostředky. Hráč se účastnil jak kasinových her, tak sportovních sázek a jeho výhry nesouvisely s bonusy. Tvrdil, že předložil několik typů dokumentů k ověření, ale kasino je odmítlo. Problém eskaloval, když kasino údajně odstranilo jeho e-mail z jeho účtu, což mu zabránilo v přístupu. Hráč obvinil kasino z podvodu. Stížnost však byla nakonec na žádost hráče zamítnuta.
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