Sportsbet.io Casino - Výhry hráče byly částečně zabaveny a účet uzavřen.

After winning 0,56 BTC they have been difficult. I have verified and tried to withdraw. They accepted a withdrawal of 10k dollar and closed my account. They still owe me 25k dollar, but refuse to give any kind od evidence that I have broken some terms.

Is it suddenly illegal to win? It makes no sense to only pay me a small amount of my winnings. It was nothing wrong with my gambling. I need some kind of proof of me doing anything wrong. I know they do not have such evidence.

I have played for many years and is VIP on several sites. I can provide evidence of this.

Dear hilmarsensander2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?

My account was made in the end of January and I made several deposits in that period. I verified trough two «third party» verification solutions they offer. I for example had to do a «face scan» and send picture of passport. This is normal and I have done it other places too.

Which games you’ve been playing (live casino games, slots, or sports betting)?

Were your winnings accumulated with or without an active bonus, please?

I play both sports and casino with high stakes. But at Sportsbet.io I was banned from both sports and casino after a big win on sports. I had not been able to play for a long time. I lost my first few bets and had no problem. But when I won a big bet they suddenly cared. Random? Probably not. They only like when people lose of course.

I used an oddsboost for my bet. If that was the problem they can remove the extra winnings I got from it. But it makes no sense to take 25k. I play at Stake and others without bonuses and oddsboosts. So I do not care about that. I just wanted to try this site as they looked nice and had good promotions such as oddsboost.

They have closed the account and I can not log into it anymore. Please help me. This is a scam by a big company, it should not be like this!

Thank you, hilmarsensander2, for your response. Unfortunately, since you have clarified that the issue pertains to sports betting, we regret to inform you that we are unable to assist you in this matter.

We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance.

Thank you for your understanding, and please do not hesitate to reach out if you have any further questions or concerns. Meanwhile, I'm forced to reject your complaint at this time.