Spinfields Casino - Hráč má potíže s výběrem výhry.

I've been waiting for my payout since June. I tried emailing the casino several times but never received an answer. My account is verified and I don't understand what the problem is. Please help me to contact the casino.

Seit Juni warte ich schon auf meine Auszahlung. Ich habe mehrmals versucht das Casino per Email zu kontaktieren aber nie eine Antwort erhalten. Mein Konto ist verifiziert und ich verstehe nicht wo das Problem liegt. Helfen Sie mir bitte das Casino zu kontaktieren.

Dear Marcoed,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you made successful withdrawals before? Which method to withdraw your winnings you have opted for? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I have played in the casino before and have already had 1 successful payout. It was the first time I deposited with my credit card and the winnings were paid out to the credit card. The second of May I deposited with Bitcoin and for the withdrawal I could not select the method and the credit card was automatically selected for the withdrawal. In both cases I played with a bonus.

Ich habe vorher im Casino gespielt und hatte bereits 1 erfolgreiche Auszahlung. Ich habe das erste Mal mit meiner Kreditkarte eingezahlt und der Gewinn wurde auf die Kreditkarte ausgezahlt. Das zweite Mai habe ich mit Bitcoin eingezahlt und bei der Auszahlung konnte ich die Methode nicht auswählen und für die Auszahlung wurde automatisch die Kreditkarte ausgewählt. In beiden Fällen habe ich mit bonus gespielt.

Thank you very much Marcoed for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Marcoed,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Spinfields Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Spinfields Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Marcoed,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter