SpinCity Casino - Hráč má technické potíže při hraní automatů.

Here you get ripped off, the different slots keep moving up or down so that you haven't had a single free game! Lost €2200! I complained and got the answer that it can't be, our partner maintains the slots regularly so that such a problem doesn't exist!

Hier wird man beschissen , die unterschiedlichen Slots ziehe ständig nach oder vor so das man kein einzige Freisspiel gehabt hat ! Habe 2200 € verloren ! Habe mich beschwert und bekam als Antwort das kann nicht sein , unsern Partner warten die Slots regelmäßig so das so ein solches Problem nicht gibt !

Dear dqyy9kvktq,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please explain what the dispute value refers to? Are you able to access your game history or request it from the game provider? Could you please describe the issue in more detail?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Thank you in advance for your reply.

Best regards,

Tomas

The slots have constantly moved up or moved forward. I complained about that!

Die Slot haben ständig nachgezogen oder vorgezogen . Darüber habe ich mich beschwert !

I am afraid I will need more information about the problem, dqyy9kvktq. Could you please explain if you have access to your game history? Are the bets where the issue occurred included in the list in the game history? What feedback have you received from the casino regarding these technical issues? I'll await your reply.

No, unfortunately not, at least that's what the support said! The casino operators have said that this cannot be, their slots are being serviced, checked and problems described like this would be the first thing you would hear and I said that would be a protective claim and I was kicked out of the chat!

Nein leider nicht , jedenfalls hat das der Support mit mitgeteilt ! Die Casino Betreiber haben gesagt , das kann nicht sein , ihre Slots seine gewartet , geprüft und solche beschriebene Probleme würde Sie zum erstmal hören und darauf habe ich gesagt das wäre eine schutzbehauptung darauf hat man mich aus dem Chat geworfen !

I fully understand your frustration. It's obvious these issues can happen from time to time. Unfortunately without any evidence, we cannot build a case. We would like to help but it's impossible for us at this time. If you come across any evidence that would help us proceed, don't hesitate to contact us.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into issues with any online casino in the future. I will now close this complaint. Thank you for your understanding.