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Dear Poh Kiong Sia,

Thank you for contacting Casino Guru. I'm sorry to hear that you've been having difficulties with the verification in the casino. However, it is a common procedure for casinos to even require selfies with an ID and check every detail to make sure they are sending the money to the right person. My advice is to send them all required documents and there should be no reason for any more delays with your verification.

Best regards,

Peter

Hello Poh Kiong,

Please, be aware that in case you fail to provide us with specific information in the given time frame, we will reject your complaint.

Best regards,

Peter

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.