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You are a mass of cheaters I have provided all the documents I have won 700 euros and they have deleted it from me they are just scammers cheaters be ashamed

Siete una massa di imbroglioni ho fornito tutti i documenti ho vinto 700 euro e me lo hanno cancellato sono solo dei truffatori imbroglioni vergognatevi

Dear Pasqualina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I hope you can close this thieves

Spero che riusciate a chiudere questo ladri

I had the bonus and I won there are some rules they should not give the bonus and cmq from what I read out of habit they cancel all winnings

Ho avuto il bonus ed ho vinto ci sono delle regole non dovrebbero dare il bonus e cmq da quello che leggo per abitudine annullano tutte le vincite

I'm truly sorry but I don't understand breaching which rule you have been accused of.  If there’s any relevant communication between you and the casino, please forward it to me.

The only thing that I was asked for a number of documents to ascertain my person and I gave them they are looking for excuses for not paying

L unica cosa che mi è stato chiesto una cifra di documenti per accertare la mia persona e li ho forniti loro cercano scuse per non pagare

I wrote the email that was sent to me by them

Ho scritto la mail che mi è stata inviata da loro

I understand now that you have been accused of placing greater bets than the allowed ones while completing the bonus wagering requirements.

If you are aware of placing higher bets than the allowed ones, sadly, there is not much we can do to support your case at this time. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future. Casinos try to design their bonuses to be as attractive as possible, but the rules must always be followed.

However, please do not hesitate to contact me if you feel that you’ve been accused mistakenly. Looking forward to hearing from you.

Dear Pasqualina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi I have given you everything I know and I understand for sure this money I will never have it thanks

iCiao ti ho fornito tutto ciò che so e capisco di sicuro questi soldi non li avrò mai grazie

Could you please forward your game history to petronela.k@casino.guru? I would like to check if you have really placed bets greater than the allowed ones during the bonus wagering. If you haven't, we will try to help you to get your winnings. Thank you very much in advance.

Hi I tried for the history but everything is cleared, plays, deposit and game history as well as the withdrawal canceled

Ciao ho provato per la cronologia ma è tutto cancellato , giocate, deposito e cronologia di gioco così come il prelievo cancellato

Have you tried requesting it from the casino?

No now I do thanks

No ora lo faccio grazie

Perfect, please keep me updated.

I made the request on Saturday but no answer for now

Ho fatto la richiesta sabato ma per adesso nessuna risposta

I was sent this now

Mi è stato inviato questo adesso

Thank you very much, Pasqualina, for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Grazie

I would like to ask Spin Million Casino to join us and help us resolve the player's issue.

They are cheaters what help they have to give

Sono imbroglioni che aiuto devono dare

We haven't receive any respond from the casino yet. Please note, if we won't get any answer from you within the 7 days, the complaint will be closed as unresolved, which could lead to rating deduction.

They never even answered me they are big thieves

Nemmeno a me hanno mai risposto sono dei grandi ladri

Unfortunately, we still haven't receive any respond from the casino. We will be forced now to close the complaint as unresolved, which could negatively affect the casino's rating. I'm really sorry that we could not help you more in this case but do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help.

Best regards,

Nick

Casino.guru