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I made a deposit on 01/18/2023 at 1:30pm... and until today on 01/19/2023 12:21pm it was not credited to the casino account.... lack of respect for the customer... chat and always the same answer you have to wait.

fiz um depósito dia 18/01/2023 as 1:30pm...e até hoje dia 19/01/2023 12:21pm não foi creditado na conta do casino....falta de respeito com o cliente...falo no chat e sempre a mesma resposta que tem que aguardar.

Dear mczanuto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

lie...it was credited and I even sent the statement and the transfer receipt.....the 2nd time this has happened...the funny thing is that they only give a direct answer here....they know it was done ...every time the same thing...always puts the blame on the customer....in the chat they ask to wait for them to get in touch and they never do...the worst platform ever!

mentira...foi creditado e ja mandei até o extrato e o recibo de transferência.....a 2a vez que isso acontece...o engraçado que só dão uma resposta direta por aqui....eles sabem que foi feito...toda vez a mesma coisa...sempre põe a cupa no cliente....no chat pede pra aguardar que vão entrar em contato e nunca entram...a pior plataforma disparado!

nochat says there is a problem and here it accuses the customer... no other platform does this

nochat diz que esta comproblema e aqui acusa o cliente...nenhuma outra plataforma acontece isso

Where did you put the statement and receipt?

enfiaram o extrato e o recibo aonde?

Dear mczanuto,

When did you send the casino the payment confirmation? Did they already reply to it?

Please note that in some cases it might take up to a few weeks for an uncredited deposit to be refunded to the player. Be sure to forward all the requested documents in order to process it as soon as possible.

The payment was not refunded or credited... in fact, I even prefer that you return it.... you are very involved... I want my $100.... YOU CAN NOTICE IN THE STATEMENT THAT THERE ARE 2 DEPOSITS OF $100 WITH A FEW MINUTES DIFFERENT ...1 WAS CREDITED AND OTHER NOT.

Não foi devolvido o pagamento e nem creditado... aliás até prefiro q devolvam.... vocês são muito enrolados...quero meus $100....VOCES PODEM NOTAR NO EXTRATO QUE TEM 2 DEPÓSITOS DE $100 COM POUCOS MINUTOS DE DIFERENÇA...1 FOI CREDITADO E OUTRO NÃO.

As soon as I uploaded it they said that it would be credited in 3 hours...then they said there was a problem...then they asked for the statement...and told them to wait...and this nonsense continues to this day;

Logo que fiz o carregamento disseram q em 3 horas seria creditado...depois disseram w estava com problema...depois pediram o extrato...e mandando aguardar...e tá essa enrolação até hoje;

Rolling or buying time? When will you decide? This is embezzlement

Enrolando ou ganhando tempo? Vai resolver quando? Isso é estelionato

I want my $100

Quero meus $100

STOP TALKING ME SCAMS....YOU ARE BANDITS?

PAREM DE ME ENROLAR CANALHAS....VOCÊS SÃO BANDIDOS?

Dear mczanuto,

Can you please answer to my previously asked question?

Do you want me to remember the day I sent it? I know I sent the account statement and the receipt... no one responded

Vc quer que eu lembre o dia que enviei? Sei que enviei extrato da conta e o recibo... ninguém respondeu

look at the receipt

Olha o recibo

IF THEY DON'T RETURN IT, I'M GOING TO CLAIM THE COURT....SOL CASINO DOESN'T RESOLVE IT BECAUSE IT DOESN'T WANT TO.

SE NÃO DEVOLVEREM VOU ACIONAR A JUSTIÇA....SOL CASINO NÃO RESOLVE POR QUE NÃO QUER.

Thank you mczanuto for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello mczanuto,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Sol Casino to join the conversation and participate in the resolution of this complaint.

Dear Sol Casino,

Can you please provide an update on the status of the player's deposit? Have you received the documents from the player?

Kind regards,

Tomas

Sol casino is just bullshit... several players are having the same problem... there is a complaints site here in Brazil and several complaints about the same topic.

Sol casino é só enrolação...vários jogadores estão tendo o mesmo problema...tem site de reclamações aqui no Brasil e várias reclamações sobre o mesmo tema.

Not everyone knows the guru

Nem todos conhecem o guru

Hello, Mczanuto! As far as I can see, there's an error on the side of payment system, so our financial department through the support specialists recommended you to contact with your bank support service and asks for ARN and RRN codes, and after send them to our specialists in the chat and they will help you. So, if you contact your bank support service, please upload a screenshot which proves that the bank specialists told you that they know nothing about such codes. If you do not have such kind of screenshots, we recommend you to contact the bank support service again and prove the fact you mentioned, so then you'll need to upload the screenhot and a statement from your bank account from the date of the deposit to today, so that we can see that the funds have gone and have not returned. It will help us to solve your problem.

Best regards,

Sol Casino!

Dear mczanuto,

Could you please try to follow the above-mentioned instructions and let us know of developments?

Thank you.

Kind regards,

Tomas

I already sent the extract (ALIAS, THE EXTRACT CAN ONLY BE REQUESTED WITH A COURT ORDER) but to solve it I sent it right away... I got in touch with my bank and they don't know what ARN AND RRRN is... CASINO SOL WANTS TO TAKE ONE PROCESS...I HAVE ALL THE DOCUMENTATION AND CONVERSATIONS SAVED....I HAVE ALREADY TALKED TO MY ATTORNEY AND THEY ARE WAITING FOR MY OK.....THIS IS EXCELLENT.

ja mandei o extrato (ALIAS O EXTRATO SÓ PODE SER PEDIDO COM UMA ORDEM JUDICIAL) porém para resolver logo enviei...entrei em contato com meu banco e ele não sabem o que é ARN E RRN...O CASINO SOL QUER TOMAR UM PROCESSO...ESTOU COM TODA DOCUMENTAÇÃO E CONVERSAS SALVAS....JA FALEI COM MEU ADVOGADO E ESTÃO ESPERANDO O MEU OK.....ISSO É EXTELEONATO.

Dear mczanuto,

As the casino mentioned, if your bank cannot provide you with ARN or RRN codes, you should take a screenshot of the conversation with your bank that they are indeed unable to provide these codes, and send it to the casino so they can investigate further.

Are you able to follow this instruction?

Thank you.

Kind regards,

Tomas

CHAT WITH MY BANK? WHAT STUPIDITY IS THAT? I SENT A RECEIPT, STATEMENT AND THEY STILL WANT ME TO SEND THE CONVERSATION WITH THE BANK? A LOT OF WRITING...I'M TIRED I'M GOING TO CALL MY ATTORNEYS.

CONVERSA COM MEU BANCO? QUE PALHAÇADA É ESSA? MANDEI RECIBO, EXTRATO E ELES QUEREM AINDA QUE EU MANDE A CONVERSA COM BANCO? MUITO ENROLAÇÃO...CANSEI VOU ACIONAR MEUS ADVOGADOS.

THAT $100 IS GOING TO BE EXPENSIVE...THERE'S NO USE TO CRY!

ESSE $100 VAI FICAR CARO...DEPOIS NÃO ADIANTA CHORAR!

Dear mczanuto,

The only thing you should have to do is to write an email to your bank support and ask them about ARN or RRN codes for the specific transaction, and then when they do reply, just take a screenshot of their statement that they don't have such codes, and send it to the casino. You can also take a screenshot that you have sent such an email to the bank's support address, plus a statement from your bank account from the date of the deposit to today.

I believe it should be an easy task, and it might help to get this case resolved for you.

Please let us know if you are willing to do so.

Thank you.

Kind regards,

Tomas

I will contact the bank

Vou entrar em contato com o banco

Dear Sol Casino,

Could you please confirm that you can now use the codes in the screenshot provided by the player to locate the funds?

Thank you.

Kind regards,

Tomas

Nice to meet you, Mczanuto! Thanks for your screenshot, we've already sent it to the payment system, after they check it, we'll get the answer about the future of your deposit and further actions, you can contact the chat any time and ask if there's an answer. But no worries, everything will be fine.

Sincerely,

Siol Casino!

Pathetic response from sol casino

Patética a resposta da sol casino

So far nothing...Casino Sol is the worst casino I've ever played..trash...has no respect for the customer...more than 1 month just stalling.

Até agora nada...casino sol é o pior casino q joguei..lixo... não tem respeito com o cliente...mais de 1 mês só enrolando.

Are the sun casino rolls gone? What are you going to order now? Mafia...bandits...will be sued.

Os enrolões do casino sol sumiu? O q vai pedir agora? Máfia...bandidos... vão tomar um processo.

Answer sol casino?... and now what's the excuse? Bandits....mafiosi....it seems that even those who work in this online casino are no good... it could be called a casino only THIEF!

Responde sol casino?...e agora qual a desculpa? Bandidos....mafiosos....parece que até quem trabalha nesse cassino on LINE não presta... poderia se chamar casino só LADRÃO!

How can the guru give a green note to these scammers? Betano, blazer, bet365 give problems and solve them in less than 2 days.... only this rubbish from sol casino rolls up....here in Brazil it's just complaints and problems...many don't know where to complain.

Como o guru pode dar nota verde pra estes golpistas? Betano, blazer, bet365 dão problemas e menos de 2 dias resolvem.... só esse lixo da sol casino enrola....aqui no Brasil é só reclamações e problemas...muitos não sabem onde reclamar.

Dear Sol Casino,

Could you please update us on the current situation? Have you received any response from the payment provider?

Thank you.

Kind regards,

Tomas

Nice to meet you, Mczanuto! As far as I can see, you'll get the funds (100 BRL) yesterday after getting the funds you were making bets in Forty Fruity Million game. Sorry for such long process, hope you had fun with the funds.

Best wishes,

Sol Casino!

Dear mczanuto,

Could you please confirm that the matter is now resolved?

Thank you.

Kind regards,

Tomas

Yes..

How do I rate this casino sol?

Sim..

Como avalio esse casino sol?

Dear mczanuto,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. To answer your question, in the casino review on our website, there’s an option for registered users to leave a user review.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas