Snai Casino - Hráčův účet byl zablokován.

Hello, my Snai account has been blocked due to Article 14. How can I resolve this issue?

salve, mi hanno bloccato l’account Snai per l’articolo 14, come posso risolvere ?

Hello puziomattia6,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you have any real money balance on your account? When was the last time you spoke to the casino and what was it about? Did they specify what exactly did you breach by that term?

Looking forward to your answer.

Regards,

Nick

Hi, I had a 13 euro balance, I don't remember the last time I spoke, it was a slot session that couldn't close. No, they didn't specify

Ciao, avevo 13 euro di saldo, non ricordo l’ultima volta che ho parlato, si trattava di una sessione di slot che non riusciva a chiudersi. No, non hanno specificato

Plus my account has been verified for years

Inoltre il mio account è verificato da anni

Hello puziomattia6,

Can you please forward the communication between you and the casino to nikolas.b@casino.guru?

Right

Certo

Hello puziomattia6,

No e-mail arrived from you so far. Please forward it as soon as possible otherwise the complaint will be rejected.

I just forwarded the conversation, I didn't understand well

Ho appena inoltrato la conversazione, non avevo capito bene io

What e-mail address did you use to forward it (yours I mean) as I could not locate any from you.

Mattiap****@libero.it

If you need I can also leave you my telephone number

Se hai bisogno posso lasciarti anche il mio recapito telefonico

Good morning, any news?

Buongiorno novità ?

Hello puziomattia6,

We do not use phone communication. Also I still could not locate any e-mail from you? Did you forward it to the correct e-mail address - nikolas.b@casino.guru

Yes it seems strange to me, now I'll send another email again

Sì mi sembra strano, ora mando nuovamente un altra mail

Hello puziomattia6,

Seems strange that no e-mail arrived so far. Can you please forward a screenshot of the e-mail you forwarded to me with visible e-mails (yours and mine as well)?

Dear puziomattia6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.