Snai Casino - Hráčův účet byl zablokován.

I made a deposit and bets on the Snai website. At an attempt to withdraw my profit balance, the account was suspended for 180 days for reasons of some kind of verification. Since I have given all the data that have been requested of me, I demand an explanation. If there is a need, I will provide other material but I expect it to be withdrawn since for me the amount in question is very important.

Ho effettuato un deposito e delle scommesse sul sito Snai. Al tentativo di prelevare il mio saldo in profitto l’account è stato sospeso per 180 giorni con motivazione di verifiche di non so quale tipo. Poichè ho dato tutti i dati che mi sono stati richiesti pretendo una spiegazione. Se c’è bisogno forniró altro materiale ma pretendo che mi sia fatto prelevare visto che per me la somma in questione è decisamente importante.

Hello DomeGranie,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I spoke to the casino 3 days ago asking for info on the bisto bonuses that I wanted to withdraw but I wanted to know if I still had to receive something, then yesterday I logged in and the account was blocked and the transfer I had issued canceled.

I have already uploaded my identity card and it was found to be valid after the verification process so I don't understand what else is needed. I am interested in having my money as soon as possible as I cannot afford 180 days of waiting

Ho parlato con il casinó 3 giorni fa chiedendo delle info sui bonus bisto che volevo prelevare ma volevo sapere se dovevo ancora ricevere qualcosa, ieri poi ho fatto l’accesso e il conto era bloccato e il bonifico che avevo emesso stornato.

ho caricato giá la mia carta d’identitá ed è risultata valida dopo il processo di verifica quindi non capisco cos’altro possa servire. Mi interessa avere i miei soldi il prima possibile poichè non posso permettermi 180 giorni di attesa

Hello DomeGranie,

Since when exactly is your account closed? Please note that if it has been less than 2 weeks, I would still only recommend to wait as most checks takes that long. Please let us know as soon as possible if there would be any update from the casino.

Dear DomeGranie,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.