Snai Casino - Hráčův účet byl zablokován.

Hi, I made a payment of € 380.00 at the Snai website.

I wagered € 200 and lost.

after which my remaining balance was € 180.

soon after I get an email saying that my account has been suspended for: "pursuant to article 14 of the Contract for participation in remote gaming ..."

I have blocked the possibility of withdrawal.

now I want my € 180 back that I paid ...

What can I do?

Salve, ho effettuato un versamento di 380,00€ presso il sito Snai.

200€ li ho scommessi e persi.

dopodichè il mio saldo restante era di 180€.

subito dopo mi arriva una mail dicendo che il mio account è stato sospeso per: "i sensi dell’articolo 14 del Contratto per la partecipazione al gioco a distanza..."

mi hanno bloccato la possibilità di prelievo.

ora io rivoglio i miei 180€ Che ho versato ...

Cosa posso fare?

Hello gaiabi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snai Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your was verified? Did you use any bonus on your casino account? When was the last time you spoke to the casino and did they ever specify the reason for closing your account? Since when exactly is your account closed?

Looking forward to your answer.

Regards,

Nick

Hi, my account has been verified.

I have not used any bonuses.

I tried to contact the casino but got no response.

On 19/08/2022 I received an email from Snai that said:

"Dear Customer,

we inform you that, pursuant to article 14 of the Remote Gaming Agreement, SNAITECH has suspended your Gaming Account for technical checks, therefore any operation will be inhibited, including deposits and withdrawals.

The provision will have a maximum duration of 180 days, at the end of which the operation of the Gaming Account will be restored, except in the presence of disputes subject to investigations by the competent judicial authorities.

A greeting,

The SNAI Team "

Salve, il mio conto è stato verificato.

Non ho utilizzato nessun bonus.

Ho provato a contattare il casinó ma non ho ricevuto risposta.

Il giorno 19/08/2022 ho ricevuto un email da Snai con scritto:

"Gentile Cliente,                                                          

ti informiamo che, ai sensi dell’articolo 14 del Contratto per la partecipazione al gioco a distanza, SNAITECH ha provveduto alla sospensione del tuo Conto di Gioco per verifiche tecniche, pertanto ogni operazione sarà inibita, compresi versamenti e prelievi.

Il provvedimento avrà una durata massima di 180 giorni, al termine dei quali l’operatività del Conto di Gioco sarà ripristinata, salvo che in presenza di contestazioni oggetto di accertamenti da parte delle competenti Autorità Giudiziarie.

Un saluto,

Il Team SNAI"

Hello gaiabi,

If the check started on 19/08, I would definitely wait at least one more week as these checks usually take 14 days to be processed. If there won't be any change until the end of next week, we will try to intervene. Let us know in case of any update.

Hello, 2 days ago they finally unlocked my account.

a thousand thanks

Buongiorno, 2 giorni fa mi hanno sbloccata l'account finalmente.

grazie mille

Thank you gaiabi for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick