Slottica Casino - Hráčův vklad nebyl nikdy připsán na její kasinový účet.

never received my deposit and found the customer chat team rude and not interested at all in resolving this . this is the 4th time it has happened though first 3 times it was manually added to my account it still took hours of chat sessions, the recent deposit today iv been told a tec issue and it will be sorted out soon . still waiting no reply or response or apology or update from the casino . very angry

Dear Marsha,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you have contacted your payment provider? They need to be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

all been fixed money was finally deposited today thank you for your time and help regarding this matter

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Marsha, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru