Slottica Casino - Hráčův účet byl zablokován.

Well 3 months ago I tried to play at the mentioned slottica casino, in view of the bad results I asked to close my account and they didn't answer me right away, so I kept trying my luck and I still had 251 chf left in the account when the next day without prior notice they closed my account with the balance in the casino, from this more than 3 months ago I am still waiting for the reopening of my account and the refund, I have tried all the ways to recover that money being impossible not even the reopening of my account for so I can get my money back or play with it. IMPOSSIBLE and also nobody takes 3 months to return that money if I reopen an account, I have been scammed the casino is false I ask please that absolutely no one enter real money in that casino it is a scam the worst experience in online casinos. EYE I repeat it's a casino it's a scam it will steal your money I swear I've been fighting since June and sending hundreds of emails with automatic responses, I ask for help if I could get my money back, thanks

Bien hace 3 meses probé a jugar en el casino mencionado slottica, en vista de los malos resultados pedí el cierre de mi cuenta y no me respondieron en seguida, entonces seguí probando suerte y todavía me quedaba 251 chf en la cuenta cuando al día siguiente sin previo aviso me cerraron la cuenta con el saldo en el casino, de esto hace más de 3 meses sigo esperando la reapertura de mi cuenta y el reembolso, eh probado todas las maneras de recuperar ese dinero siendo imposible ni siquiera la reapertura de mi cuenta para así poder recuperar mi dinero o poder jugar con el. IMPOSIBLE y además nadie tarda 3 meses en devolver ese dinero si reabrir una cuenta, me han estafado el casino es falso pido por favor que nadie absolutamente ingrese dinero real en ese casino es una estafa la peor experiencia vivida en los casinos online. OJO repito es casino es estafa os robará el dinero se lo juro que llevo desde junio peleando y enviando cientos de email con respuestas automáticas, pido ayuda haber si pudiera recuperar mi dinero, gracias

Dear jose84ny,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified in the past? What reason did you give to the casino to close your account? Have you mentioned gambling problem when requesting the account closure?

I hope we will be able to help you to resolve this issue and receive your remaining balance as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No, my account was not even verified, I just saw that the casino was fake and I decided to close my account, there was no response from him and I started to win a little so I continued, it was a trap on his side, when I reached 251 chf they closed me immediately, and I have not mentioned any problem with the game

No, mi cuenta ni siquera fue verificada, simplemente eh visto que el casino era falso y decidí cerrar mi cuenta, no hubo respuesta de su parte y empecé a ganar un poco por eso seguí, fue una trampa de su lado, cuando llegue a 251 chf me la cerraron de inmediato, y no eh mencionado ningún problema con el juego

Thank you very much, jose84ny, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I don't think this problem has been solved for 3 months and they just tell me to wait, it's a fraudulent casino I don't think they can do anything, thanks

No creo que se resuelva hace 3 meses de este problema y me dicen solo que espere, es un casino fraudulento no creo que ee consiga hacer nada, gracias

Hello jose84ny,

I will assist you with the complaint from now on. I would like to ask the casino representatives to join the conversation in order to help us resolve the issue.

Slottica Casino,

Could you explain the circumstances why the remaining balance is being withheld from jose84ny? What should be done to allow jose84ny to withdraw the remaining winnings?

please publish all this I want everyone to know so as not to be fooled by this fictitious casino

publiquen todo esto por favor quiero que todo el mundo lo sepa para no dejarse engañar por este casino ficticio

So that you can see that everything I have been saying is not a lie, look at what they have sent me today.

I had not sent an email today

Para que vean que no es mentira todo lo que llevo diciendo, fíjense en lo que me han enviado hoy.

no había no enviado un email hoy

There will never be a resolution of this case because the casino is fraudulent, it has no money, they only make 4 fools like me steal

Nunca habrá una resolución de este caso porque el casino es fraudulento, no tiene dinero solo hacen robar a 4 tontos como a mi

Hello dear All

thanks for your appeal.

Jose84ny contacted us earlier and asked to block his account. We complied with his request.

After some time, he wrote us a letter and asked to restore his account. We declined his request as at that point he made an additional request for a refund.

We returned to him the funds from the account in the amount of 243 euros to his IBAN.

Dear jose84ny, for now we have complied with your request for a refund and denied your request to restore your account.

Your account will continue to be blocked and we cannot continue cooperation with you. Hope for your understanding.

Best regards,

Slottica Team

There it does not say the date the money was deposited or received, I agree not to restore the account but the money has not come, my banking system is automatic and the payment has not been made or confirmed by email as appropriate.

Ahí no pone que fecha me han ingresado el dinero ni lo eh recibido, estoy de acuerdo con no restaurar la cuenta pero el dinero no ah venido, mi sistema bancario es automático y el pago no ah sido echo ni confirmado por email como corresponde.

There was no income that nobody believes the story that they have returned the money to me is a lie, if one day the money reaches the account that I do not believe I will also be honest and say it publicly but that the income was made is not true, put your proof of payment here to verify it, it does not exist

No hubo ningún ingreso que nadie se crea el cuento de que me han devuelto el dinero es mentira, si algún día llega el dinero a la cuenta que no creo también seré sincero y lo diré públicamente pero de que el ingreso fue echo no es verdad, que pongan aquí su comprobante de pago para verificarlo, no existe

With this message I just want casino guru and all the people who play in online casinos to know that the information that casino slottica gave yesterday is false, there is no proof of income or the funds reached my account, everyone who takes out their conclusions but this casino does not pay, they just do not have money

con este mensaje solo quiero que casino gurú y todas las personas que juegan en casinos en línea sepan que las informaciones que ah dado ayer casino slottica son falsas, no ahí ningún comprobante de ingreso ni los fondos llegaron a mi cuenta, cada uno que saque sus conclusiones pero este casino no paga, simplemente no tienen dinero

I keep receiving emails from the slottica casino part about how I have to keep waiting to receive my funds, I receive them daily to screw up my life since it's been more than 3 months since I've requested the withdrawal of my funds, I haven't received I'm still just waiting for casino guru to do something to put an end to this issue that is already becoming very heavy for me and I still haven't seen anything that they supposedly entered my account.

Sigo recibiendo emails de la parte de casino slottica en como tengo que seguir esperando para recibir mis fondos, a diario los recibo para joderme la vida ya que van a estas alturas más de 3 meses que eh pedido el retiro de mis fondos, no eh recibido anda aún solo espero que casino gurú haga algo para acabar con este tema que ya se me está haciendo muy pesado y aún no eh visto nada de lo supuesto que habían ingresado en mi cuenta.

Hello all,

thanks for the explanation to Slottica Casino team.

Slottica Casino,

could you provide proof of payment to jose84ny, so that he can confront his bank regarding the transaction? Much appreciated!

Lord of the casino guru, now we will wait another 3.4 days for your answer and there will be no receipt, you will make unimportant answers as they have done to me so far, I have already asked them several times and they say that they have nothing to do with the receipt of payment, there was no income in my account I repeat there was not because payments enter my bank instantly, thank you for your attention

Señor del casino gurú, ahora esperaremos otros 3,4 días para su respuesta y no habrá recibo, hará respuestas sin importancia como me han echo hasta ahora, ya se lo eh pedido varias veces y dicen que ellos no tienen nada que ver con el comprobante de pago, no hubo ningún ingreso en mi cuenta repito no lo hubo porque en mi banco entran los pagos al instante, gracias por su atención

This case should go further and go to criminal law because because of this casino it is already affecting me personally, is there any way to take this case further than here? If this is public I call on all the people affected by this fraudulent casino to join me and try to fix these problems in a useful way for everyone, I have legal protection in my country of residence, with some cases more linked to mine we could put this casino where it deserves, thanks for your answers

Este caso debería ir más allá y pasar a lo penal porque por culpa de este casino ya me está afectando en lo personal, existe alguna manera de llevar este caso más lejos que aquí? Si esto es publico hago un llamamiento a todas ls personas afectadas por este casino fraudulento a unirse a mi e intentar arreglar estos problemas de manera útil para todos, tengo protección jurídica en mi país de residencia, con algunos casos más unidos con el mío podríamos poner este casino donde se merece, gracias por sus respuestas

They have not sent me the proof of payment nor has the money arrived, I leave it there as a reflection

Ni me an enviado el comprobante de pago ni el dinero a llegado, ahí lo dejo como reflexion

The money has not arrived nor the receipt, since you are going to have me here 6 days each time you respond, we will do a year for 243 euros.

El dinero no ah llegado ni el recibo, que me vais a tener aquí 6 días de cada vez que respondáis haremos un año por 243 euros.

Everyone is still waiting, that money does not arrive casino guru I am sorry to tell you that they have also laughed at all of you, they do and undo whatever they want they do not pay or send proof of payment because a license in curaçao was not done It's like having a cat, they do what they really want

Todo el mundo sigue esperando, ese dinero no llega casino gurú siento decirle que también se han reído de todos vosotros, ellos hacen y deshacen lo que les da la gana no pagan ni envían el comprobante de pago porque no se hizo, una licencia en curaçao es como tener un gato hacen lo que les da la real gana

and well after more than a week that they had supposedly made the payment, today we find this email that says that they do not have my card number, so my question is still relevant in the aspect that where could the payment receipt be, if not its done? Come on man they're laughing at all the

world of all its clients and casino guru too, unless they are setting up this hoax together, which if it seems to me

y bien después de más de una semana que habían echo supuestamente el ingreso, hoy nos encontramos con este email que dice que no tienen mi número de tarjeta, entonces mi pregunta sigue siendo relevante en el aspecto de que donde podría estar el recibo de pago sino está echo? Vamos hombre se están riendo de todo el

mundo de todos sus clientes y de casino gurú también, a no ser que estén montando esta patraña juntos, que si me está pareciendo

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

And where am I? Unprotected? What good is casino guru? Is it a cover for fraudulent casinos? Quite questionable reason on your part gentlemen of the casino guru, quite questionable

Y en que lugar quedo yo? Desprotegido? De que sirve casino gurú? Es una tapadera de los casinos fraudulentos? Razón bastante cuestionable por su parte señores del casino gurú, bastante cuestionable

how are they going to make me the payment if they are still asking me for documents today and two weeks ago they told Ivan to put the receipt???

como ivan a hacerme el pago si aún me están pidiendo documentos hoy y hace dos semanas que dijeron que Ivan a poner el recibo???

Can someone explain to me why they said the payment was made more than two weeks ago and they didn't even have my account number, please? i want answers

Alguien me puede explicar porque dijeron que el pago estaba echo hace más de dos semanas y no tenían ni siquiera mi número de cuenta por favor? Quiero respuestas

Hello Jose84ny,

Please understand that in case the money the casino sent you was returned the casino needs to look for an alternative way to send you the money. They correctly inform you the money they sent was returned to them, which sometimes happens.

Please provide the casino with the requested information about an alternative payment method so they can attempt to send you the money again.

Let us know how it went. Much appreciated!

Hello dear All,

Thanks for your patience.

The first payment was returned to our account. We asked the player to provide us with alternative methods.

At the moment we have successfully paid for the second card *4567.

Dear player, please check the crediting of funds

Best regards,

Slottica Team

Thanks to the Slottica Casino team for the update.

Jose84ny,

please let us know when the money is received or in case you need further assistance.

Dear Jose84ny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning and thank you for your wait, unfortunately we have not been able to verify that slottica casino transfer because there are hundreds of daily transactions and as we speak I am still waiting for the payment receipt from 3 weeks ago that they supposedly made in order to connect to the bank and see if the payment is done. Waiting for this receipt cordially to Martínez

Buenos días y gracias por su espera, desafortunadamente no hemos podido verificar ese giro del casino slottica debido a que existen cientos de transacciones diarias y como hablamos aún sigo esperando el recibo de pago de hace 3 semanas que supuestamente habían echo para poder conectar al banco y ver si el pago está echo. A la espera de este recibo cordialemente a Martínez

Jose84ny,

The casino representative explained the transaction they sent to you wasn't successful and that the money was returned back to them, which is why they are trying to send the money via the alternative method using the card ending *4567. Check if the funds have arrived and if they haven't within next week we'll investigate further with the casino. Please let us know.

Dear jose84ny,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello jose84ny,

It seems that this issue was resolved, but without confirmation from you that your funds were received, the complaint will now be rejected as previously mentioned.