Slottica Casino - Hráč se snaží vybrat své výhry.

Hi,

I have now tried to pay out the money several times, but my payout is always refused. The support is unfortunately not able to tell me why it is rejected and I suspect that this casino is cheating. Whether it is really a licensed casino remains questionable to me.

Hi,

ich habe jetzt mehrfach versucht das Geld auszuzahlen, jedoch wird meine Auszahlung immer abgelehnt. Der Support ist leider nicht fähig mir zu sagen wieso es abgelehnt wird und ich habe den Verdacht das dieses Casino betrügt. Ob es wirklich ein Lizensiertes Casino ist bleibt mir Fragwürdig.

Dear cr3tic4l,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hi, yes I submitted all verification requirements and the casino accepted them. Live support cannot help me any further.

I would be told to try again. Unfortunately, this does not help me as no reason for refusing the payment was given.

hi, ja ich habe alle Anforderungen der Verifizierung eingereicht und diese wurden auch seitens des Casinos angenommen. Der Live Support kann mir nicht weiter helfen.

dazu würd mir gesagt ich solle es noch einmal versuchen. Das bringt mir leider nichts da kein Grund der Ablehnung der Zahlung genannt wurde.

Thank you very much, cr3tic4l, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello cr3tic4l!

From now on, I will take care of your complaint. I would like to invite representatives of Slottica Casino into this complaint in order to help us resolve the issue.

Hi there,

we can close the complaint. After I found a competent support employee after what felt like 100 attempts, it worked! Thank you anyway 🙂

Hallo,

wir können die Beschwerde schließen. Nachdem ich nach gefühlt 100 versuchen einen kompetenten Support Mitarbeiter gefunden habe hat es geklappt ! Vielen Dank dennoch 🙂

Hello cr3tic4l!

I am delighted to see the good news. As your issue has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.