Slottica Casino - Hráč se snaží vybrat své výhry.

I was able to pay into the casino with Sofortüberweisung and mastercard. Now that I wanted to withdraw via Mastercard, I received an email that this was not possible and that I need a perfectmoney or advcash account to withdraw. But I would like to receive the money using the conventional payout method. This could also be selected as an option until the payment was made

Ich konnte mit sofortüberweisung und mastercard in das Casino einzahlen. Nun wo ich per Mastercard auszahlen wollte erhielt ich eine mail, dass dies nicht möglich sei und ich ein perfectmoney oder advcash konto brauche zum Auszahlen. Ich würde aber gerne per herkömmlicher Auszahlungsmethode das Geld erhalten. Dies war auch bis zur Auszahlung als Option wählbar

Dear Mario,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I verified myself, it took 6 days. I received an email that a payment to the mastercard was not possible and that I should register with advcash or perfectmoney. After almost 20 emails from all kinds of requests, what else I should submit, verify and send, the casino informed me today that a withdrawal with advcash was not possible and that I should use perfectmoney.

Ich habe mich verifiziert, es hat 6 Tage lang gedauert. Ich bekam eine mail dass eine auszahlung auf die mastercard nicht möglich sei und ich mich bei advcash oder perfectmoney registieren sollte. Nach fast 20 mails von allerlei aufforderungen was ich noch alles einreichen und verifizieren und schicken soll hat mir das Casino heute mitgeteilt, dass eine Auszahlung mit advcash nicht möglich sei und ich perfectmoney nutzen soll.

I have now gambled away the remaining credit and closed my account. It's by far the worst side I've ever played on, you just get held up

Ich habe jetzt das restliche Guthaben verspielt und meinen Account geschlossen. Es ist mit Abstand, die schlechteste Seite auf der ich je gespielt habe, man wird nur hingehalten

Dear Mario,

Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.

I hope you won't come across a problem like this again.