Slottica Casino - Hráč má potíže s výběrem svých výher.

The ID documents etc they requested are submitted ~ 1.5 weeks ago.

have tried about 6 withdrawal attempts but they have rejected all.

also tried to withdraw through scrutiny but also where rejected.

the support wrote like this "22:45:22 Paul: Withdrawals and deposits are processed through different payment providers. The one we use for withdrawals keeps rejecting the transactions. "

have never had trouble withdrawing with VISA / Mastercard shortly before .. sour money to get rid of

ID handlingarna osv som de bett om är inskickade för ~1.5 vecka sedan.

har försökt med ungefär 6 uttagsförsök men de har avvisat alla.

även prövat att ta ut genom skrill men även där blivit avvisat.

supporten skrev såhär "22:45:22 Paul: Withdrawals and deposits are processed via different payment providers. The one that we use for withdrawals keeps rejecting the transactions."

har aldrig haft problem att ta ut med VISA / Mastercard kort innan.. sura pengar att bli av med

Dear Oskar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Eventually, which payment method you have opted for? Has any of those withdrawal requests been approved? I believe we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards,

Petronela

Dear Oskar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey! After many over and over but I got my withdrawal, did it by taking out my virtual scrill card :)

will never play there again because of these big problems

Hej! Efter många om och men så fick jag ut mitt uttag, gjorde det genom att ta ut med mitt virtual scrill kort :)

kommer dock aldrig spela där igen pga dessa stora problem 

Dear Oskar,

Thank you very much for the update. I understand how frustrating it must have been for you, luckily, with profitable ending. Do I have your permission to close now this complaint as resolved? Thank you in advance for your confirmation. 

To be honest, would test the casino one last time, put in $ 100, won to $ 250 and now reject as my withdrawals again with exactly the same card that worked the last time, heeeerregud

To be honest, skulle testa casinot en sista gång, la in 100$, vann till 250$ och nu avvisar som mina uttag igen med exakt samma kort som funkade förra gången, heeeerregud

Why it has been rejected?

Dear Oskar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.