Slotsgallery Casino - Hráčův vklad nebyl nikdy připsán na její kasino účet.

Hello I have on 6.05. I made a deposit of 300 euros, this was deducted from my bank account, but booked as a rejected payment by the casino site. I have not yet received the money back into my bank account. I ask about it every day in the customer chat, but I'm only put off. It can't take that long to track a booking, can it? Please help me . LG

Hallo ich habe am 6.05. eine Einzahlung von 300 Euro gemacht diese wurde mir von meinem Bankkonto abgezogen, aber von der casino Seite als Zahlung abgelehnt gebucht . Das Geld habe ich bisher noch nicht wieder auf mein Bankkonto erhalten . Täglich frage ich im kundenchat danach , aber ich werde nur vertröstet . Das kann doch nicht so lange dauern eine Buchung nachzuverfolgen ? Bitte helfen sie mir . Lg

Dear diseydel68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your bank already? Ideally, they should be part of the investigation. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you for the fast answer. Yes that was my first deposit 🤷‍♀️I will contact my bank tomorrow. But the money can't be gone, can it? There are receipt numbers on the transfer. LG

Dankeschön für die schnelle Antwort. Ja das war meine erste Einzahlung 🤷‍♀️ich werde morgen meine Bank kontaktieren. Aber das Geld kann doch nicht weg sein? Es stehen doch belegnummern auf der Überweisung. Lg

Dear diseydel68, thank you for your understanding regarding the payment tracking process. I want to reassure you that the money does not disappear, but tracking it can sometimes be challenging. Even with modern technology, it can take close to a month to locate and verify the transfer.

In the meantime, I kindly ask that you keep me informed of any updates or developments that you may receive from the bank. They should be able to provide you with assistance and further information about tracking the payment.

I got my money back today 👍 thank you very much

Ich habe heute mein Geld erstattet bekommen 👍vielen Dank

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, diseydel68, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru