Slotsberlin Casino - Hráč žádá o vrácení zálohy.

Hello guru team. I recently accidentally paid 70 euros 700 euros to the said casino slotsberlin via paysafe stat. Since 4.6.2021 I have been waiting for my money. I don't want any winning money or bonus money but only my own money that I sent incorrectly .Can you help me? Kind regards, Yilmaz K ***

Hallo guru team.ich habe or kurzem an besagten casino slotsberlin aus versehen über paysafe stat 70 euro 700 euro bezahlt.seid 4.6.2021 warte ich auf mein geld.ich will kein gewinn geld oder bonusgeld sondern nur mein eigene geld die ich falsch gesendet habe.können sie mir helfen?Mit freundlichen Grüßen Yilmaz K***

Dear Yilmaz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please confirm that your deposited amount has stayed untouched?

Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

We received this email from Yilmaz:

"Hello. I can still see the amount on my account. It says that it is accepted to be paid out since June 17th, but nothing happens. I even called the paysafe card team and complained. It doesn't bring up live chat at slots berlin. It's about the matter." to clarify because support is a computer and always writes the same thing. Nevertheless, I have already tried to clarify the matter 20 times via live chat

Kind regards"

We received this email from Yilmaz:

"Hallo.ich sehe die summe immer noch auf mein kto.steht da als akzeptiert zu auszuzahlen seid 17.6.aber es passiert nichts.habe soger paysafe card team angerufen und mich beschwert.es bringt nicht beim slots berlin auf live chat geht um die sache zu klären weil support ein computer ist und immer das gleiche schreibt.trotzdem habe ich schon 20 mal versucht über live chat die sache zu zur klären 

Mfg"

Thank you very much Yilmaz for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Additionally, I would like to ask you to reply to your submitted complaint inside the existing thread and not by sending emails, unless you’d like to forward any relevant communication. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. Your cooperation in this matter is highly appreciated. 

Hi Yilmaz,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Slotsberlin Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Slotsberlin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Thank you Mr. Peter for taking care of it. Yesterday, after more than five weeks later, the slotsberlin casino reported that I should send documents again, although my account has long been verified and the documents that you want have already received ten times but always the same . yesterday I would have to apply for the transfer application again from the beginning. the next thing is to write again it can take 7 to 21 days. forever the same game. a question mr peter. i don't care what it costs now, but i want to do one now and afterwards Malta flies. My question is, can slotsberlin casino be found in malta?

Danke Herr Peter dass sie sich drum kümmern.gestern nach über fünf wochen später hat sichs slotsberlin casino gemeldet dass i ch nochmals unterlagen schicken soll.obwohl mein konto schon längst verrifiziert ist und die Unterlagen die sie haben wollen schon zehn mal bekommen aber immer das gleiche.gestern müsste ich den Überweisungsantrag nochmal von vorne beantragen.als nächstes kommt wieder schriben es kann 7 bis 21 tage dauern.ewig das gleiche spiel.Eine frage Herr Peter.es ist mir jetz egal was es kosted aber eins will ich jetz machen und nach Malta fliegen.meine frage ist,ist slotsberlin casino in malta zu finden?

Hi Yilmaz,

I'm afraid there won't be any response from the casino. Why exactly do you want to fly to Malta? The casino has no license and it would be really hard to find the people behind it even if you had some sort of address. I can only recommend you to play in casinos with a good rating (8+) and a valid license.

Hi Yilmaz,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.

Best regards,

Peter