Slots Village Casino - Výhry hráče byly zabaveny a účet zablokován.

I deposited $80 aud, i played the 5th street races for a couple of months and won over $2500 . I only used my money and played for cash games. I sent in all of my documents for identification and asked for a withdrawal. They just cancelled my account , refused to even say why or pay out what i won Legally. Slots Village and the 5th street races are just a Fraud , should be taken down off the internet.

Dear Justin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this situation, but, before we do so, we would like to know when exactly your account has been closed. Do I understand it correctly it was during the KYC process?  Could you forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Any other casinos have races like 5th street races do you know as this mob banned me from all other 5th street sites for being lucky enough to win. Thanks, justin.

Hello Justin,

Unfortunately, the casino can decide to close your account. I understand that it is not very nice, but at least they sent you your legitimate winnings. Here are some other casinos you can check out:

https://casino.guru/top-online-casinos#tab=RECOMMENDED

Would you be so kind and let me know when the amount of AUD2437 reached your account, so we can continue resolving this case accordingly? Thank you very much.

Slots Village has only written they would pay, after i threatened Government action as the emails prove, and as of today, i have only had my deposit refunded. Therefore, i may still need to implement a complaint to the Government Fraud Squad against them. Just another Fraud Casino group who hate people winning money as they do not want to pay . As again, the emails they sent prove beyond any doubt. Thanks Justin. And rich Casino will not accept me because of Slots Village Casino banning me the Pr...s

I would like to give the Slots Village Casino an opportunity to comment on this case.

they have commented in their emails, firstly saying i had breached the 2.5.6 rule trying to throw me off and when confronted with a possible confrontation of a Countries Fraud Authority , they said i would be paid my winnings as they had absolutely no credible evidence to support their lies. As of now, only 24 hours left from their quote, "The funds will be sent by wire transfer to the account number: 947998782 and should reach you in up to 7 business days." unquote . I would not have reported anything if i believed i could trust their word, but by accusing me of dishonesty when they know i was not, leaves no trust with them at all , thanks ,Justin.

$2417 has been paid of the outstanding amount of $2437 i won playing 5th street races legitimately plus my $80 deposit . I presume i was charged a $20 transfer fee. So, if anyone else gets lucky playing on the 5th street races, it appears you will be up for a fight to collect your winnings from the Host Casinos and then you will be banned like myself because you were lucky enough to win some money. It's a shame as the 5th Street Races was very enjoyable and i had some good winning spins on the games without winning a race prize and i can not find a similar format on any other casino. Also, never use anything to do with bonuses or free spins either, that is how they tried to discredit me but i never did or ever do use them as i have been bitten bad before on other sites a while ago for using them . Thanks Kristina, stay Healthy, Justin.

Hello,

Thank you for reaching out to us!

The only deposit made on the account was on the 5th of January, and the winnings that were subsequently made originated in almost 100 Race wins. Races are short wager-based tournaments that award prizes such as free bonuses, free spins, and cash rewards. The only Races played in this case were exclusively ones that awarded cash prizes. Considering the large number of wins, the funds were placed on hold pending an investigation.

We are glad to inform you that the investigation was completed successfully and that the wins were deemed legitimate. In consequence, the withdrawal request has been approved in full, for a total amount of 2437 AUD.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Slots Village

Hello everyone,

I would like to thank the Slots Village Casino for a reply.

Justin, would you be so kind and let me know, if we can close the complaint now?

We decided to close this complaint as resolved despite the fact he didn't reply to my last question because the player confirmed in his last message he received the money.