Slots of Vegas Casino - Výběry hráče byly zpožděny a účet zablokován.

I won couple of jackpots in February of 2020 march i tried withdrawl 2 ways wire transfer and check. They put in back in my slot account i played some more even did more deposits. Won another jackpot. This time went down to my bank got all the info they said needed. Did express payment $750 then did wire trans $1250 then check for $1200 i believe those are the amounts check might been for 1500. I kept checking every week. My bank info was excepted. Ive sent many emails. No replies and i cant even login anymore. I feel scammed very scammed. They had no problem taking money but wont pay it back.

Dear Semi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC account verification successfully in the past? Have you received any of the partial payments? Additionally, if there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"There has been no payment of any kind. Thats why i even tried 3 different ways. And no hasn't been any contact in over a month as i cant login. And they dont return emails."

"Yes i was told it was verified. Here pic of the live chat before i couldnt login saying was verified."

Thank you very much Semi for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Semi,

I am very sorry to hear about your withdrawal problem. 

In this case, we have no other option than contact the casino directly.

I would like to ask the casino what was the reason the player's account was closed. Is there any update regarding player's withdrawals?

Greetings Petronela, Zuzana, Davin,

Well Davin, your account was blocked due to too many attempted logins with an incorrect password. I've gone ahead and reactivated the account for you, if you have further issues logging in please use the lost password procedure on the login page and follow the instructions, it should have you back in in no time.

Once you do log in go ahead and re-request the withdrawal, it is currently in your account as playable balance.

The reason for denial of the withdrawal request was a lack of payout information in your account. Without a means of payout the request can't be reviewed for approval. I reviewed your interactions with the casino in depth and while I see requests for payout details and a number of frustrated letters from yourself I can't find an instance where the details were submitted.

I will have a member of my team reach out to you via email with the necessaries, just follow through with them and once we have it all on file for you we can move forward.

Best,

Nick and Slots of Vegas

Ive tried another withdrawal just check. Cant really mess that up. Just have put my name on it

Dear Semi,

please let us know once you receive your withdrawal. I hope all will be solved soon so we could close this complaint. I will be waiting for your reply patiently.

Hey Davin,

Please complete the information my agent sent you and get it back to him, once we have the info on file we can get this show on the road.

Thanks,

Nick and Slots of Vegas

Hey all,

Thanks for your cooperation Davin, we got all the supporting documentation sorted and updated in your account then pushed through the approval on your requested withdrawal.

Working toward getting you paid now, it should go out to our 3rd party for check payment as requested shortly.

I'll keep you posted.

Best,

Nick and Slots of Vegas

Just an update: Got that payment out to our payment provider yesterday for delivery as a check (per player request), once the check has been issued you will receive tracking information to your email box (3-10 business days is pretty standard). Just arrange to receive delivery then deposit the check directly to your bank account.

Let us know when it arrives!

Nick and Slots of Vegas

Dear Semi,

is there any update?

It was june 8th that 3-10 business days starred. Still no check.

I got check deposited in my account. They said look altered. But they went head sent it off. Said take 4-10 WEEKS. YES WEEKS.

I am very sorry Semi it's taking so long for you to get your payment. At least what I can do is leave this complaint open and wait until you confirm all got solved. Hope everything will be solved soon to your satisfaction.

Yes please leave complaint open. I will get on here and confirm that i have received the money. Witch will take 4-10 weeks. Yes weeks.

May I ask if there is any update regarding your wihdrawal?

Dear Semi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.