Slots of Vegas Casino - Požadavek hráče na výběr je zpožděn.

Been trying to cash out my free spins withdrawal (the limit is $100 after the party through which I completed) I did the LTC deposit of $10 and have sent them the required documents. Have had no word at all since and approval for my LTC withdrawal was on 05/01/2024. I have emailed customer service multiple times with no response.

Dear Beelzebae,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slots of Vegas Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you accepted and played multiple no-deposit bonuses in a row before winning and making a deposit?
• Have you completed account verification in this particular casino?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

1. Nowhere on the T&C nor on the messages containing the no deposit bonuses that they sent me and allowed me to redeem states that you can not use more than one in a row and neither does the fine print on the bonuses when redeeming. It very clearly emphasizes NO deposit required to play the free spins more than once. It says Xx rollover and maximum redemption amount. I'm including screenshots of T&C and screenshots of multiple no deposit bonus messages they have sent me, including the one I used and subsequently won on and interactions between me and the casino, which have gone unanswered.
2. Yes I have completed verification, I used their automated 3rd party authenticator to do so and it was approved, as was my redemption, on May 1st. This required me to send front and back of my photo id and a current selfie. 

I was also asked to send Pic of photo ID via email which I had already done when I was notified that I needed to use their authentication partner

Thank you for your messages, Beelzebae.

The casino informs you about this condition here: https://www.slotsofvegas.com/terms.php

Please let me know if there is any information I may have overlooked, otherwise the complaint will be rejected.

This is the only withdrawal I have ever attempted AND they made me make a deposit which I have NOT received back. If I made a real money deposit as requested how are they able to not pay out my win or send back my deposit?

I am sorry for the trouble caused, The practice of limiting winnings from consecutive no-deposit bonuses is very common for online casinos targeting North American players.

You might contact the casino and ask for a refund of the deposit, or continue playing with the deposited funds.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.