Slots of Vegas Casino - Hráč se snaží dokončit ověření účtu.

Hi I sent my verification documents in weeks ago and haven’t heard from the casino and can’t withdraw my winnings untill my documents have been approved I’ve emailed several times but haven’t gotten a response

Dear v2296qhkcr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided? When exactly did you provide the last document? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you for your reply, v2296qhkcr. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear v2296qhkcr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.