Slotozen Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

The worst Casino I've ever come across. Despite sharing all transactions details chat support team kept asking me transaction reference number Deliberately to delay my deposit credit.

Later on they preferred to block my chat for following up with them and every time I enquired about they kept asking me to wait for email response which they didn't respond yet even after 24 hours passed.

Support team is worst in the Industry

Dear umesh1jai,

Thank you very much for submitting your complaint and forwarding your payment receipt:

I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear umesh1jai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.