Slotimo Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I was bored and thought to myself, let's deposit €20 and play a sports bet...according to Slotimo, the deposit failed and I should choose a different payment method, but the money was clearly successfully debited from my account. No one responds to emails and the live chat doesn't work anyway...I don't know why I didn't stick with my default provider, I've never had a problem like this with other providers..

Mir war langweilig und dachte mir ja zahlen wir mal 20€ ein und spielen wir ne Sportwette…laut Slotimo ist die Einzahlung fehlgeschlagen und ich soll eine andere Zahlungsmethode auswählen,jedoch wurde mir das Geld eindeutig vom Konto erfolgreich abgebucht. Auf die E-Mails wird nicht reagiert und der live Chat funktioniert sowieso nicht …keine Ahnung wieso ich nicht bei meinem Standard Anbieter geblieben bin hatte noch nie so ein Problem mit anderen Anbietern..

Dear shorty2407,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Have you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear shorty2407,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.