Slotilda Casino - Hráčův vklad nebyl nikdy připsán na jeho kasinový účet.

I deposited money and they are not available on my account to play because they are still not confirmed by team which is not responding and chat is not working

Dear Pawel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? If there’s any relevant communication, please forward it together with the payment receipt to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Casino support replied that such a large deposit is additionally checked and only after acceptance will they make it available to me to play. I got after transferring the email information from the casino that they see that I paid but they have to verify it. The other day there was no money. The first time I meet with something like that my money after an effective depoare not immediately available for play. I called the bank to cancel this deposit because this casino is practicing unfair methods.

And i will add that when i was depositing first time amount of 310 euro it was no problem and money where instantly available to play.

Dear Pawel,

Do I understand it correctly that you have requested a chargeback of your deposited funds? I would like to warn you, there is one catch, if you’ve chosen this way you might experience difficulties with other casinos in the future. Please see below terms and conditions https://www.slotilda.com/en/terms:

"4.7 LIINOO (casino owner) reserves the right to refuse member account registrations or to de-register and cancel the player’s account for any reason whatsoever at any time without prior notice in its sole discretion. The players account may be closed in the following circumstances, but not limited to:

If the player has charged back any of his/her purchases made with his/her credit card or other applicable deposit methods;"

Please keep me updated. Looking forward to hearing from you.

Dear Pawel,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.