SlotHunter Casino - Vklad hráče nebyl nikdy připsán na jeho kasinový účet.

Hi there

I deposited 500 euros at slothunter casino, the money was also debited from my bank account but not credited to my player account. The support said that I should wait, which I did. Hours later, I got in touch again and kept getting the same answers. And now I can't reach anyone anymore. I would be happy if you could help me. Thank you in advance for your trouble. With best regards. Murat Turbil

Hallo

Habe bei slothunter casino 500 Euro eingezahlt, das geld wurde auch von meinem Bankkonto abgebucht aber nicht auf meinem spielerkonto gutgeschrieben. Die vom Support meinten das ich warten solle, was ich auch gemacht habe. Stunden später habe ich mich nochmals gemeldet und immer wieder gleiche Antworten bekommen. Und jetzt kann ich niemanden mehr erreichen. Würde mich freuen wenn sie mir weiterhelfen könnten. Bedanke mich schon mal für Ihre Mühe im voraus. Mit freundlichen Grüßen. Murat Turbil

Dear murati5575,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you have contacted your payment provider already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

"Hi there,

First and foremost, I would like to thank you for your commitment. I finally got the money back and deposited it through trusty. I won't play at slothunter anymore ... "

Additional comments from the player:

"Hallo, 

Möchte mich in erster Linie für Ihr einsatz bedanken. Das Geld habe ich endlich zurück bekommen, habe über trusty eingezahlt. Werde bei slothunter nicht mehr spielen... "

Thank you very much, murati5575, for the update. Do I understand it correctly that your problem has been resolved? Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.