SlotClub Casino - Hráč má potíže s výběrem své výhry.

Dear Sirs and Madames,

I have had a profit at SlotClub Casino for a few days. When I asked the chat service, I was informed that the payment would come immediately. For 3 days I have received absolutely no information. I just checked my account. And it still said that my payout is open. SO THE payout will definitely not come "immediately".

Request for feedback

thanks

Klaus

Sehr geehrte Damen und Herren,

Ich habe seit einigen Tagen einen Gewinn bei SlotClub Casino. Auf Anfrage an den Chat Service wurde mir mitgeteilt dass die Zahlung sofort kommt. Seit 3 Tagen habe ich absolut keine Information bekommen. Ich habe gerade noch in mein Konto geschaut. Und dort stand immernoch das meine Auszahlung offen ist. ALSO WIRD DIE Auszahlung bestimmt nicht "sofort" kommen.

Bitte um Rückmeldung

Danke

Klaus

Dear Klaus91,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawals. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Hello Klaus91,

Have there been any developments since our last conversation?

Yes,,

In fact, it wasn't until recently that the payout came.

Thanks for the help

Ja,,

Tatsächlich kam erst vor kurzem die Auszahlung.

Danke für die Hilfe

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Klaus91, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru