Skol Casino - Hráč si stěžuje na pomalé výběry.

The casino has confirmed to me in writing that the payment has already been made on September 2nd, 2021. Payment should be made to my registered and verified bank account. According to confirmation from the casinos support as well as the accounting, this was done from. I haven't received the money to this day. 5000.00 euros have already been paid out to the same bank account. When it comes to customer service, I'm just getting rid of it.

das Casinos hat mir schriftlich bestätigt, dass die Zahlung bereits am 02.09.2021 angewiesen worden ist. Die Zahlung sollte auf mein hinterlegtes und verifiziertes Bankkonto erfolgen. Laut Bestätigung vom Casinos Support als auch von der Buchhaltung wurde dies aus erledigt. Das Geld habe ich bis heute nicht erhalten. Auf die gleiche Bankverbindung wurden bereits schon einmal 5000.00 Euro ausbezahlt. Beim Kundendienst werde ich nur abgewimmelt.

Hello Burtcher,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Skol Casino. I would like to ask if you you could clarify what amount did you request for withdrawal and when did the first amount of 5000€ arrived?

Please note that I've checked the casino's terms and conditions, which clearly states that the maximum withdrawal limit per week is 5000€. It is common that casinos have daily/weekly/monthly withdrawal limits. I can fully understand that it may seem frustrating to withdrawal such a high winning and that it could take longer than usual but they do nothing wrong in this case as they are just following their terms and conditions which you agreed to during registration. Is there anything else we can help you with regarding this case? If not, we will be forced to reject it as the casino has done nothing wrong.

Best regards,

Nick

Casino.guru

Good evening!

many thanks for the answer. I am now expecting a payment confirmation from the casino and will then have it investigated.

i will keep you updated.

best regards Wolfgang

Guten Abend!

vielen Dank für die Antwort. Ich erwarte jetzt vom Casino eine Zahlungsbestätigung und werde diese dann nachforschen lassen.

ich werde sie auf dem Laufenden halten.

beste Grüße Wolfgang

Good day! After reporting to the MGA in Malta and contacting MGA Malta, the money has now been transferred. However, the money was not transferred on September 2nd, 2021 as confirmed, but the day before yesterday. This case can now be concluded positively. Many thanks for the support.

Guten Tag! Nach der Meldung an die MGA in Malta und dem Kontakt der MGA Malta wurde das Geld nun überwiesen. Das Geld wurde jedoch nicht am 02.09.2021 wie bestätigt überwiesen, sondern vorgestern. Dieser Fall kann nun positiv abgeschlossen werden. Vielen Dank für die Unterstützung.

Dear Burtcher,

Thank you very much for letting us know that the withdrawal has been paid out. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru